What should I do if my DSL/Fibre fixed internet is not working?
Your connection is working but you're having trouble with your internet speed? Check out this page for possible causes and how to solve them. If you're not sure what type of fixed internet you're using, we can help you find out by clicking here.
Check all cables to see if any are loose.
Make sure they are connected correctly according to the instructions.
Restart the modem.
Unplug it from the electricity for about 30 seconds, then plug it back in.
Restart your computer or try connecting with another device.
This will verify if the cause is in the device you are browsing the internet on. If you can access the internet on another device, the fault is in the specific device (computer, mobile phone, etc.), not with Vodafone's internet.
Verify that the correct LEDs are lit.
DSL Fixed Internet - the DSL LED should light up within 3 minutes of restarting, followed by the Internet LED within one minute. If both are lit, everything is working correctly. If you are using a Terminator device with your DSL connection, both LEDs numbered 1 and 2 should be lit green, along with the "power" LED indicating the device is on.
For a Fiber optic modem (Fibre), the Internet indicator light should be solid. If the Wi-Fi indicator on your modem is not lit, you need to enable the Wi-Fi network according to your modem's manual.
Your Wi-Fi network may be interfering with nearby networks.
Connect to the modem via the network cable. If the cable connection is working, interference from your Wi-Fi network or Wi-Fi being turned off may be causing internet problems. In that case, try changing the Wi-Fi channel or turning on Wi-Fi according to the instructions for your modem.
You may have forgotten to pay your Bill and therefore have limited service.
Check the status of your payments in the self-service. After payment, we will restore the service within 24 hours. We then recommend switching the modem off and on.
Try resetting the modem (restore factory settings).
If none of the steps above fixed the problem, try resetting the modem. Modems usually have a built-in reset button, which you can press with a thin object (for example, a pen, a toothpick) - you need to hold the reset for a long time, about 25 seconds. The modem will be restored to factory default settings - this will set the default Wi-Fi network name, default passwords, etc. You can find this information on the label of the modem. You can find the specific reset procedure in the modem manual. After restoring the factory settings, wait a few minutes and try to connect with your device again (note - in the case of a Wi-Fi connection, you will have to search for the network according to the information on the label on the modem).
Just be careful that after performing a reset, all modem (router) settings will be set to factory default values, so if the modem is not from us, it will need to set it up again (only in Czech).
If you've tried all of the above tips and still have trouble connecting, let us know. Together, we will look into what might be causing the issue. You can reach the Customer Care Line at *77 (800 77 00 77 when calling from other networks). Simply tell our virtual assistant TOBi that you are calling about technical difficulties with the internet or TV(in English). TOBi will transfer you to our operators. If you are calling from another operator's network, you will need the payer number, the internet service number, or your Vodafone TV number (internet and TV numbers start with 8 or 9 and can be found on your Bill or in the My Vodafone Self Care) and numeric password to communicate with Vodafone.
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