What passwords do you need for communication with Vodafone?

  • When you purchase your first phone number (or other service) from Vodafone, we will send you an SMS to your contact number with a numeric password to log in to My Vodafone or authenticate yourself when communicating with our customer care agents.
  • You can also log in to the My Vodafone web version and My Vodafone app via email. This option needs to be activated.
  • Forgot your password? Find out how to set a new password.

What is the difference between a numeric password and an email login?

Login methodWhere it is used
Login with phone number / service number and numeric passwordThe numeric password has 6 to 15 digits and is used for authentication when calling the Customer Care Line or visiting a store. If you do not use email login, it is also used to log in to the My Vodafone app and the My Vodafone web version.
Login with payer number and numeric passwordThe payer number is also a specific symbol from your Bill. Once logged in, you will see all the services we charge for in this Billing (under this payer number). This way of logging in works even if you no longer have an active service with us (you can still log in 6 months after the last service is cancelled). The numeric password has 6 to 15 digits and is used for authentication when you call the Customer Care Line or visiting a store.
Login by email and passwordIf you have activated your email login and your own password, you will use it to log in to the My Vodafone web version and My Vodafone app. In this case, the password is at least 8 characters long and can contain letters, numbers and special characters.

What login levels are there?

  • When logging in with a phone number (or service number) and a numeric password, it depends on which numeric password you use. Depending on this, you will log in as administrator, payer or user.
  • If you are logging in with your email and your password, you will find the access level you are using in the My Vodafone Access Overview when you log in to My Vodafone.
PasswordsWhat they allow you to do
Administrator passwordIt's the most important password because it allows you to manage all the numbers under your customer account. The administrator password allows you: log in under any telephone number in your account, manage all your numbers at once, change tariffs and bundles, check your expenses and payments and download the Bill.
User passwordAccess information about the given telephone number and display the overview of the current expenditures. Your user password does not allow you to access the services Billing, only to change the selected additional services.
Payer´s password
Optional password
Full control over the group of telephone numbers assigned by the administrator, including all numbers under one Bill. The payers can display their Bills and history of payments, change tarrifs or bundles, and check the expenditures of all assigned numbers. The payer is the person indicated as the recipient on the Bill.
One-time password
For prepaid cards only
If you have a prepaid card, you can also send a one-time password to change services in My Vodafone self-service. However, you won't be able to access certain information (personal details, call history, etc.) with this password.

What type of password do I use?

If you don´t know what type of password you are using, log in the Internet Self Care. After clicking on the number under which you are logged in, you will see the level of the set rights: Administrator, Payer or User.

You receive your password automatically upon obtaining a telephone number, we send it to you via a text message. The password consists of 6 randomly generated numbers. You can change it to any 6 to 15 digit password.

How to set a secure password?

  • Select a password that does not contain several identical numbers or numerical rows.
  • Do not tell your password to anyone else.
  • Neither our representatives, nor our salespeople can find out your full password.
  • In order to verify your identity, our representatives can only ask about two numbers specified by the system and cannot influence the selection of the numbers.
  • We recommend you to always provide only these two required numbers.