| Login method | Where it is used |
|---|---|
| Login with phone number / service number and numeric password | The numeric password has 6 to 15 digits and is used for authentication when calling the Customer Care Line or visiting a store. If you do not use email login, it is also used to log in to the My Vodafone app and the My Vodafone web version. |
| Login with payer number and numeric password | The payer number is also a specific symbol from your Bill. Once logged in, you will see all the services we charge for in this Billing (under this payer number). This way of logging in works even if you no longer have an active service with us (you can still log in 6 months after the last service is cancelled). The numeric password has 6 to 15 digits and is used for authentication when you call the Customer Care Line or visiting a store. |
| Login by email and password | If you have activated your email login and your own password, you will use it to log in to the My Vodafone web version and My Vodafone app. In this case, the password is at least 8 characters long and can contain letters, numbers and special characters. |
| Passwords | What they allow you to do |
|---|---|
| Administrator password | It's the most important password because it allows you to manage all the numbers under your customer account. The administrator password allows you: log in under any telephone number in your account, manage all your numbers at once, change tariffs and bundles, check your expenses and payments and download the Bill. |
| User password | Access information about the given telephone number and display the overview of the current expenditures. Your user password does not allow you to access the services Billing, only to change the selected additional services. |
| Payer´s password Optional password | Full control over the group of telephone numbers assigned by the administrator, including all numbers under one Bill. The payers can display their Bills and history of payments, change tarrifs or bundles, and check the expenditures of all assigned numbers. The payer is the person indicated as the recipient on the Bill. |
| One-time password For prepaid cards only | If you have a prepaid card, you can also send a one-time password to change services in My Vodafone self-service. However, you won't be able to access certain information (personal details, call history, etc.) with this password. |
If you don´t know what type of password you are using, log in the Internet Self Care. After clicking on the number under which you are logged in, you will see the level of the set rights: Administrator, Payer or User.
You receive your password automatically upon obtaining a telephone number, we send it to you via a text message. The password consists of 6 randomly generated numbers. You can change it to any 6 to 15 digit password.