I forgot my password or I have no password set. What should I do?

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Please click below to display the procedure corresponging to your situation:

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How to restore your password if you have a postpaid tariff

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How to restore your password if you have a pre-paid card

You can also have a <a rel="noreferrer noopener" href="https://www.vodafone.cz/muj/en/login/onetime-login?referrer=%2Fpece%2F" target="_blank">one-time password</a>, sent and use it to change services in the My Vodafone Internet Self Care. However, some information (personal data, call log, etc.) cannot be accessed using this password.

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Corporate customers under a framework contract

Corporate customers under framework contract cannot be verified by our representatives when using an alternative method.