My Vodafone
My Vodafone

I forgot my password or I have no password set. What should I do?

Please click below to display the procedure corresponging to your situation:

  1. You have a postpaid tariff
  2. You have a pre-paid card

How to restore your password if you have a postpaid tariff

Select any of the following options:

  1. Fill in a form - please fill in a simple form (for non-corporate customers / for corporate customers) and send it by e-mail to Vodafone. Please type "Password" or "Request for new password" in the subject of the e-mail so that we could send you the new password as soon as possible. You will receive the new administrator password via a text message.
  2. Customer Care Line - call the Customer Care Line at *77 or 800 77 00 77. Should you fail to type correct password three times in a row, you will be forwarded to our representative. Our representative will verify your identity based on your personal details.
  3. Vodafone store - you can visit any of our Vodafone Stores, present your ID and, after a successful verification, you can get a new password.

How to restore your password if you have a pre-paid card

Select any of the following options:

  1. Customer Care Line - call the Customer Care Line at *77 or 800 77 00 77. Should you fail to type correct password three times in a row, you will be forwarded to our representative. Our representative will verify your identity based on your personal details.
  2. Vodafone store - you can visit any of our Vodafone Stores and present your SIM Card and the SIM Card packaging, or the plastic card from which you popped out your SIM Card, if necessary. After a successful verification, you can get a new password.

You can also have a one-time password, sent and use it to change services in the My Vodafone Internet Self Care. However, some information (personal data, call log, etc.) cannot be accessed using this password.

Corporate customers under a framework contract

Select any of the following options:

  1. Fill in a form - please fill in this simple form and send it by e-mail to Vodafone. Please type "Password" or "Request for new password" in the subject of the e-mail so that we could send you the new password as soon as possible. You will receive the new administrator password via a text message.
  2. Vodafone store - if the publicly accessible databases record you as the authorised person (owner, Executive Director, Chairman of the Board of Directors, etc.), you can visit any of our Vodafone Stores, present your ID and, after a successful verification, you can get a new password.

Corporate customers under framework contract cannot be verified by our representatives when using an alternative method.

Last updated 09. 11. 2020
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