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Frequently Asked Questions

How do I get a new SIM Card after I lose my phone?
How can I transfer services to another customer?
What is eSIM and how can I get it?
How to find the PIN and PUK code?
What passwords do you need for communication with Vodafone?
Forgotten password
What to do when your SIM Card and telephone get lost or stolen?
How to find out which tariff, bundles and services I have?
What is the Minimum Monthly Spending Limit and how is it calculated?
I want to cancel my agreement. How should I proceed and what does it mean for me?

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