How can I transfer services to another customer?

The fastest way is through My Vodafone selfcare:

Go to the Account - Forms section.

We have already filled in some data for you, please fill in the remaining ones.

Print and sign the form (both old and new customer).

Scan and upload the signed form in section: Attachements and send the request for processing with the Submit button.

Other ways to submit a signed form:

  • Via e-mail - scan the signed form and send it to (non-corporate customers) or to (corporate customers). We recommend using PDF, JPG, PNG, or GIF format with a maximum size of 5 MB.
  • In person - you can submit the form at a Vodafone store.
  • By post - send the signed form to Vodafone Czech Republic a.s., náměstí Junkových 2, 155 00 Prague 5

Documents to download:

  • Contract Assignment Agreement  - a blank PDF form for non-corporate customers / corporate customers . Use the version for corporate customers if at least one of the customers (old or new customer) is corporate = the contract contains the company number – „IČO“.
  • Agreement on Assignment of the Framework Agreement – download here . The framework contract can only be transferred to a corporate customer with the company number = IČO, it is not possible to transfer it to a non-business person. At the same time, the contract cannot be transferred from a legal person to a natural person in business. Send the completed form by e-mail, post, or hand it in at our store.

For each processed form we charge the new customer the amount of 100 CZK.

If you are a corporate customer with a Framework Agreement, do not forget that after transferring some numbers or services to a new customer, you still have to meet the Minimum Monthly Commitment.

Transfer of telephone numbers to foreign customer

When exactly will customer accounts change?

Will the same services remain active after the transfer?

When will you return the Call Deposit (after the transfer)?

How do I, as the original owner of the number, get the last invoice and how can I pay for it??