What is the My Vodafone web Self Care for?

The My Vodafone Self Care can help you with:

Logging in to My Vodafone Self Care:

You can use our mobile application too.

To log in to My Vodafone, use the same password as used when communicating with a representative.

You were provided with the password upon activating your SIM card (services). You will gain access to My Vodafone within 24 hours of activating your services. After your number is cancelled, you can still log in to My Vodafone Self Care using the payer number for 6 following months.

Information about your tariff and changing services easily

Log in to My Vodafone and go to Services.

Here you can find all the services that are active for your telephone number (including service fees).

If you wish to change your active services, you can change them in this section.

To activate other services, you can enter other sections (Internet, Roaming, etc.) on this page.

Billing and overview payments

Log in to My Vodafone and choose the section Bills.

To enter the My Vodafone Self Care, you will need your password.

You can find bill overviews and payments.

You will find the current payment amount and past bill overviews for the services for current and previous year, including their payment details. You can download the Billing overview in PDF format.

Overview of the current expenditures and usage

In the Usage menu, you will find an overview of your current expenditures as of the given time.

Status of your request

If a representative or seller assigns your request to a specialised department, we will inform you of its status in the My account - Vodafone messages section (and through a text message).

In the My Account - Vodafone messages section, you will find:

  • the name and type of request,
  • submission, estimated resolution time,
  • the telephone number the request is concerned with,
  • status of the request.