My phone or device isn't working as it should, how can I get it fixed?
You can claim a warranty repair for phones or other devices purchased from Vodafone Czech Republic. You can submit a claim in one of the following ways:
- Visit one of our Vodafone stores.
- Arrange a device collection service and have your device sent directly to the repair centre.
- Send your phone together with the warranty certificate or proof of purchase (invoice or a copy of the invoice), a repair request, your contact details, and your address to: Vodafone – MUFF Logistics s.r.o. – Hall VS82, Lukavecká 1732, 193 00 Prague 9 – Horní Počernice. Make sure to include a description of the fault with the claimed device in your repair request.
Before submitting your phone for a warranty claim:
- Back up your data and contacts in advance, as the phone software may be reinstalled during the repair process.
- Prepare your warranty certificate or invoice (a copy is sufficient), so we can accept your claim.
- Disable any device protection (especially the screen lock password). On Android devices, sign out of your Google account. For iPhones, you must turn off Find My iPhone. If your device cannot be powered on, this can also be done online.
- For more information about claims and warranty procedures, please see Vodafone's Complaints and Claims Policy (in Czech).
I bought the device from the original owner. Can I still make a warranty claim?
- Under applicable legislation and Vodafone's Complaints and Claims Policy (in Czech), only the original purchaser, whose name appears on the invoice and who purchased the device from Vodafone, is entitled to exercise consumer rights related to a claim.
- If you are not the original purchaser, you can still submit the phone for repair under warranty, provided that you have the warranty certificate or proof of purchase (invoice).
- However, you cannot request a refund (withdraw from the purchase agreement) or a replacement device if, for example, the device has been repeatedly repaired or the fault cannot be fixed. These rights can only be exercised by the original purchaser.
Last updated 02. 09. 2026
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