What is eSIM and how can I get it?

  • eSIM (embeded SIM) is a SIM card which you load into your mobile phone through the Internet, so that you would not put anything into your device.
  • To be able to use eSIM, you will receive a card with QR code and PIN and PUK codes from us. Keep it safe and do not share your QR code anywhere. Thanks to the QR code, you can load the eSIM profile into your phone.
  • Save for a few details, the eSIM cards do not differ from common plastic SIM cards in any way and all services will function with them in the way you are used to. However, they might come handy in a situation when your mobile phone supports more SIM cards thanks to the support of the eSIM, and therefore you can have your private and work number turned on at once.

How can I get eSIM?

Log into My Vodafone and choose section Services ? SIM card and mobile phone.

For the entry to the self-care, you will need your administrative password.

Choose the option New SIM card, choose eSIM and put in your delivery address.

The eSIM will be delivered to you by mail within 2 working days.

Other options:

  1. Application My Vodafone - in the section More - SIM card choose the option Order of SIM card. The eSIM will be delivered to you by mail within 2 working days.
  2. Vodafone shop - the eSIM will be swapped on asking. You only need to know your administrative password and to have the ID card on yourself.
  3. Vodafone Care line - the eSIM swap can be agreed on with the operator on the line *77 or 800 77 00 77 when calling from another network. The eSIM will be delivered to you by mail within 2 working days.

How do I load eSIM into my mobile phone?

Make sure that your mobile phone is connected to the Internet.

We recommend to use the connection via Wi-Fi. Without the connection to the Internet, the eSIM profile loading will not be succesful.

Find the option for the loading of eSIM in the menu of the phone and scan the QR code that you will find on the card which you had obtained from us.

The procedure for the loading of the eSIM profile differs depending to the phone you are using. The manuals for the chosen models can be found lower on this web site. For the loading itself, you will also need the PIN code, which you will find on the card with QR code.

How do I confirm the swap and activate the eSIM?

If you have already loaded your eSIM into your mobile phone, do not forget to confirm the swap and activate it.

Log in on My Vodafone and choose the section Services - SIM card and mobile phone.

For the entry to the self-care, you will need your administrative password.

In the section Activation of new SIM enter the 19-digit serial number of the new SIM, which you will find on the card with eSIM, and click on Save.

The swap is usually executed within an hour from the entry of the request. Subsequently, we recommend to switch off and on the phone in order for it to be connected to the network. Do not forget to také out the original now unfunctional SIM card from your phone, so that everything would function as it should.

Other options:

  1. Via SMS - send the 19-digit serial number of the new eSIM to the number 77777 from your original SIM card.
  2. My Vodafone application - in section More choose SIM card activation. The serial number of new SIM (resp. the bar code) can be scanned with our application and you do not need to copy it. Beware, it is necessary to scan the bar code, not the QR code (look at the picture with explanation).
  3. Vodafone shop - if you have already asked for the swap in our shop, you can make a fast deal about the activation of a new eSIM. You can also come by in the shop anytime later.
  4. Vodafone Care line - call *77 from the original SIM card.

It is good to know:

  • If you have the prepaid anonymous card (with no personal information filled in), you can neither order eSIM in self-care nor in My Vodafone application. However, you can pick it up in Vodafone shops or order at *77.
  • With eSIM you cannot use DoubleSIM.
  • ESIM (card with QR code) keep well hidden. Besides the card containing PIN and PUK, it can come handy for repeated loading of the eSIM profile in the same or different device. The condition for the repeated use of the QR code is that you had deleted the eSIM profile from the phone and the phone was still connected to the Internet. Because of this, the correct deletion of the eSIM profile in our systems will be executed and the QR code will be functional again.
  • ESIM allows you to save contacts, similarly to the usual plastic SIM cards. We recommend you to use another way of saving contacts with the continual data back-up, e.g. in the Google or Apple account.

Which telephones and devices support eSIM?

How can I load an eSIM profile into my device?

How can I upload an eSIM profile into another device?

What shall I do when I did not manage to upload the eSIM profile into the phone?

What if I reclaim the phone in which I loaded the eSIM?

What if I am going to sell the phone to somebody else and I had used the eSIM before?