Why are we changing My Vodafone passwords as well as passwords for communication with operators and employees in our stores?

  • We are changing passwords to stronger ones because the security of our customers personal data is important to us. We always do our best to increase the security of customer accounts, and this is one of the steps to achieve this aim.
  • Customers who have not changed their passwords to stronger ones will be notified of the change of their administrator passwords. The new password containing at least 6 digits will be sent to you by SMS.
  • We change those passwords that, according to our system checks, do not meet the current password requirements.

How do I change the password to my own combination of digits?

Please keep in mind that it is always necessary to meet password requirements described below. The options are as follows:

  1. Via My Vodafone SelfCare you can change your password in the My account - Passwords section. In order to set a new administrator password, you must log in with the currently valid administrator password.
  2. Via My Vodafone App - select Account - Change Password. In order to set a new administrator password, you must log in with the currently valid administrator password.

What are the current password requirements for logging into My Vodafone?

  • The password must be between 6 and 15 digits long.
  • The password must contain at least 3 different digits and must not consist of numerical series or other simple combinations (for example, 123456 cannot be used).
  • We recommend that you choose a password you will remember, but is not easy to guess (your birth identification number, date of birth, etc. is not suitable).

I can still log in with my old password, but I cannot access my Bill or change the services. Why?

I cannot find the new administrator password, or it is not working. What can I do?

Why Vodafone changed my password even though I did not give my consent to that?