How can I add or remove someone else’s access to Self Care?

When you grant someone access, they will use their own email and password and will see a number of information depending on the access you grant them.

User access - view of one selected phone number or internet or television.
Payer access - view of all services from one common Billing.
Administrator access - complete access to the entire customer account and all services.

How do I give someone else access to the My Vodafone Self Care?

Log in to My Vodafone Self Care.: Use your email and password to log in.
Click the Account menu (the red button with the silhouette of a character and your name) and select Login via email settings.: On this page, you will see all the customer accounts you have access to under your email account, as well as other email accounts you have granted access to.
In the Access to my accounts section, select the Grant access button.: If you have access to multiple accounts, first select the customer account you want to grant access to for someone else in the drop-down box.
Select whether to grant administrator, payer, or user access, and specify a specific payer or a specific service in the drop-down box for user access, if applicable. Enter the email of the person you want to grant access to and confirm.: The email you enter here must then be used to register or log in to My Vodafone. It is not possible to send the invitation to one email and register or log in with another email.
You can grant additional administrator access to someone else only if you have administrator access.
The person you are granting access to will receive an email with instructions on how to proceed.: The validity of the email is limited (7 days), so be sure to inform the person to complete the setup as soon as possible. If your invitation to grant access expires, you can simply send a new one in the same way.

How can I remove access to My Vodafone Self Care for someone else?

Log in to My Vodafone Self Care.: Use your email and password to log in.
Click the Account menu (the red button with the silhouette of a character and your name) and select Login via email settings.: On this page, you will see all the customer accounts you have access to under your email account, as well as other email accounts you have granted access to.
In the Access to my accounts section, select the access (email) you want to remove and confirm the change using the remove button.: Confirm the change again in the summary and then the email you removed will no longer be able to log in and view your services.

Please note - if you have only one email account with administrator rights assigned to a customer account, you cannot remove it, as there would be no administrator left. You must first add another administrator before you can remove the first one.

I received an invitation with access to someone else’s account, but I didn’t manage to use it in time. What should I do?

If you didn’t manage to use the invitation and it has expired, please contact the person who granted you access to send you a new invitation according to the instructions on this page.