Is your telephone blocked? How to find the PIN and PUK?

The PIN and PUK codes are intended to protect your SIM Card from unauthorized use. The blocking of the card with the PIN code can only be overridden by the use of the PUK code. A card blocked by the PUK code cannot be unblocked; it cannot be used any further and you have to replace it.

We have set a default PIN 1234 for every SIM Card. We suggest that you change it. No one can ever find the changed PIN, as you enter it right into your telephone.

What do I have to do when I have forgotten my PIN or blocked the card by entering incorrect PIN?
SIM plus karta

After having entered the PIN code incorrectly three times, the SIM Card gets blocked. When you enter the PUK code, you will unblock the card. You can find the PUK code on the little card from which you broke your SIM Card out. Rub off the grey field carefully.

You will also find the PUK code in the My Vodafone Self Care in the menu Settings of services - SIM card and mobile phone. To enter the My Vodafone Self Care, you will need the user password.

You have 10 attempts to enter the correct PUK code. After that, the card will be blocked entirely and you will no longer be able to use it.

After having entered the PUK code, the telephone will ask you to enter a new PIN. We suggest choosing a PIN code other than 1234. Subsequently, you will have to enter the new PIN once more, for verification.

How does the blocking with PIN or PUK code happen?

If you enter the PIN code incorrectly three times, your SIM Card gets blocked and, at the next attempt, your telephone requests your PUK code. If you enter the PUK code incorrectly ten times, the card gets blocked for good.

With a DoubleSIM Card, the PIN and PUK codes are the same for both SIM Cards.

Stay in control of your account

Download My Vodafone app

You can solve all important things right in your phone.

Log into My Vodafone

Manage your account from any place.


  • Always something more
  • Setup is always at your fingertips
  • Costs under control
  • The best app