Professional Installation – Internet and TV Installation by a Technician
When you order a fixed internet connection or Vodafone TV, our Professional Installation service (Profi instalace) ensures that a technician will help you install and set up your services. The service may be referred to as Profi instalace in our terms and conditions, contracts, and billing documents.
How much does Professional Installation cost?
- You receive a 100% discount on the service, so you do not pay anything for Professional Installation.
- To qualify for the discount, you must keep your fixed internet service active for at least 24 months. If you terminate the service early, we will charge a proportional part of the discount provided for the Professional Installation service.
- For more information, see the Service Terms and Conditions and the Price List.
Which services include Professional Installation?
- Fixed Internet (excluding DSL and Fibre technologies provided by Cetin).
- Cable TV (Vodafone TV using the DVB-C (DOCSIS) standard together with a Fixed Internet service).
- If you order Vodafone TV together with Fibre Internet, the technician will install Vodafone TV as part of the Fibre Internet installation.
- Super Wi-Fi.
What will the technician help me with during Professional Installation?
- The technician will deliver and install the new device.
- If you are replacing an existing device, the technician will disconnect the old device and install the new one.
- They will set up your Wi-Fi network name and password according to your preferences and connect up to two devices (PC/laptop, mobile phone, or tablet) to your new network.
- They will perform a speed test and record the results in the service report.
- They will check the wall socket and connection point used for your Vodafone service.
- For Fibre Fixed Internet, cabling can be installed using so-called invisible fibre. This is a thin fibre cable attached in room corners with transparent, paintable adhesive, making it almost invisible.
- They will verify that all services are working correctly (Internet, Vodafone TV, and Super Wi-Fi).
- For Super Wi-Fi, the technician will position the extenders throughout your property and select suitable locations to ensure even Wi-Fi coverage.
- When installing Super Wi-Fi, the technician may disable the modem's Wi-Fi signal to prevent interference with the Super Wi-Fi network.
- Finally, you will sign the service report together.
Professional Installation usually takes around 45 minutes, although additional building or cabling work may increase the duration.
Where can I find installation and user guides for my devices (for example, a modem or set-top box)?
Each device comes with a simple quick-start guide that clearly explains which cables need to be connected and where.
You can also find installation guides and device information online. Visit Vodafone device guides (available in Czech) and search for your device by name. For information about Vodafone internet modems in English, see our Internet Devices page.
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