Login to My Vodafone Self-Care
Step-by-step guides
How do you log in to Vodafone?
To better protect your personal data, we have introduced a new login method for the My Vodafone mobile app and the web Self-Care using an email, password, and SMS verification code. We have prepared a series of guides and information to make logging in even easier for you.
I do not use My Vodafone yet
Every Vodafone customer can have an account in the My Vodafone mobile app and the web Self-Care. When you purchase our services, we sent you a registration link via email or SMS. When you open the link, you can choose to either create a new account or connect the service to your existing account. The link is valid for 7 days. If it no longer works, you can create a new login.
In My Vodafone, you will find an overview of all your tariffs and services. Here you can manage everything according to your needs, pay your Bill or top up your credit. You will also find important information and have the chance to compete for exciting prizes.
Good to know:
How do you create a login?
How do you connect the service to an existing account?How do passwords work in Vodafone?
I log in with my phone number, service number, or payer number
To continue using the web Self-Care and the My Vodafone mobile app, you need to switch to the login method using your email, your own password, and an SMS verification code.
Follow the step-by-step instructions in this video guide:
The individual steps are described in detail in the Care Centre.
Good to know:
Do you have multiple accounts? You can combine them under one login.How can you switch between services?You must use a unique phone number for each email login.How do you change the phone number you use for two-step verification?What to do if you cannot use your phone number for verification?How do passwords work in Vodafone?
I log in with email and password
If you use your email and your own password to log in to the My Vodafone mobile app and the web Self-Care, we will ask you to set up a phone number for two-step verification. Each time you log in, we will send a verification code via SMS to this phone number.
Set up two-step verification by following the video guide:
The individual steps are described in detail in the Care Centre.
Good to know:
What can you do if you can’t use your phone number for verification?Do you have multiple accounts that you log into using email, but only one phone number?How do you log in to Vodafone if you lose access to your email?Review the security tenets for handling login credentials.
I log in with email, password, and SMS code
Good, you’re all set. Thank you for using the more secure email login method with two-step verification to access the My Vodafone mobile app and the web Self-care. If you have multiple Vodafone accounts and services, you can link them under a single email login.
Link multiple accounts under a single login by following the video guide:
The individual steps are described in detail in the Care Centre.
Good to know:
Do you manage multiple accounts and services, for example for family members? Give them access.How do you change the phone number you use for two-step verification?Simplify your access and set up a biometric login with a fingerprint or scan of your face.What to do if you forget your password? Simply reset it.
Frequently asked questions
I cannot log in to the mobile app. What should I do?
Logging in to the My Vodafone mobile app using the email and two-step verification (password and code sent by SMS) is possible from version 5.28 or newer. Check your app store (Google Play, App Store and Huawei App Gallery) to see if this version is available and update the app. You will then log in to the app in the same way as to the My Vodafone web Self-Care.
I do not know how to log in. Where can I find out how to proceed?
If you are unsure how to log in to Vodafone, here are a few options you can try:
- If you save your login credentials in your browser using a password manager, check to see if you have any pre-saved login credentials.
- Cannot remember if you have set up email login already in the past? Try logging in with your service number. We will be able to tell you if we already have your email in our database.
- You can also reset your password and have it sent to your email address. During the reset process, we will tell you if the email is already registered in our system.
- If you do not know and you go to the store for advice or call the customer service line, you need to know your service number and a numeric password (4 to 6 digits) to communicate with our representative. If you do not remember this password. We will advise you where to find the password for communication.
We are a family with multiple services and multiple accounts. Is it possible to combine everything under one login?
Yes, you will have an easier time logging in and managing all your accounts and services.
Once you have set up login using email, password and SMS verification code for the first account, just merge the other account under that login. Learn how to merge multiple accounts under one login.
Can I set up a biometric login?
Yes, once you have set up login using email, password and SMS verification code, you can set up biometric login to the My Vodafone app on your phone, i.e. using fingerprint or scan of your face. Learn more about setting up a biometric login.
How can I delete old login credentials that I have saved in my browser?
If you have saved your login credentials in your browser, Keychain, Password Manager or other application, go to the specific application or browser settings. Find your details that you use to log in to Vodafone or My Vodafone Self-Care, click on the record and delete it.
For more information on specific types of devices and software:
- iPhone – edit your login details in the Passwords app
- Android phones / Google Chrome web browser – if you use Google’s password manager, you can find help on this page
- If you use a different password manager, please use the help from the developer of the application you are using
I do not remember my password. What should I do?
Simply reset your password.
1. At the My Vodafone login page enter your email and in the next step select Forgotten password.
If you do not know your login email, contact us on the Customer Care Line or stop by any of our stores.
2. We will send you a verification code to reset your password.
You will receive the code via SMS to the phone number you use for two-step verification. If you haven’t set up two-step verification yet, we will send you instructions in an email.
3. After entering the verification code, you will set a new password to log in.
Enter the new password as instructed and confirm. Then you can log in again.
Can I use one phone number to verify my login for multiple customer accounts?
One phone number can only be used for one customer account, i.e. one email login. If you manage multiple accounts that you log into with different email addresses, each account must have its own phone number registered for two-step verification, to which we will send SMS with a verification code.
You can merge multiple customer accounts under one login and manage everything from one place.
Read more about two-step verification.
Please note that you can only change the phone number for two-step verification in the web Self-Care. More information
Why can’t I fully manage my account?
Your account can only be fully managed at the administrator level. If you only log in at user or payer level, then you do not have full access to your Vodafone account.
Learn more about passwords and access levels.
