Vodafone nav-check nav-user nav-search nav-basket nav-arrow nav-close nav-hamburger loading cash-registry transport-car network-antenna sms-a-mms odcizeny-telefon document onenet group-business person vodafone-box dum volani-wifi globe-arrow adsl glte handshake fms internet-v-mobilu modem predplacene-karty prislusenstvi pro-mlade rodina tablet tarify telefon vf-zarizeni volani-ze-zahranici volani-do-zahranici aktualni-utrata-a-cerpani vyuctovani historie-vyuctovani-a-plateb dobijeni check-ok sluzby internet earphone world kolac block sim-karta-a-telefon ostatni special info agreement lock arrows messages chat smart-devices pass domecek pevny-internet convergence sixtyplus Odměny Dárek Neomezeně Poslat dokument Marketing Digitální fotoaparát Domácí zábava


Our principles for using cookies and other online tools.

What cookies are and how we use them

We may use cookies (small text files in your browser) and similar technology that allows us to ascertain the visitation rates pertaining to our website and how our web services and products are used. This then helps us offer you those services and products that best correspond to your needs and interests. We can use those cookies that allow us to ascertain that you specifically visited our website. You have the option of refusing to allow Vodafone to use your cookies.

Read more

We can also collect information about your visit to our website and other similar websites according to your activities in our on-line system. This data is, however, not personal and does not identify who you are. The data can include those of our websites that you have visited and the products and services that you have viewed or ordered. This helps us develop and modify our services according to your individual needs and preferences. This information is already classified as confidential and is treated accordingly, especially if they are used in connection with a name and address.

Into web analytics we record, e.g., the URL pages that you came from, your IP address and the current version of your browser and operating system.

The internet protocol address, or IP address, has been allocated to your computer by the internet connection providers. Usually, it is dynamic. This means that it changes each time you connect to the internet. It is used, for example, to perform diagnostics of server problems and for web administration.

If you wish, you can set up your browser to inform you if cookies are sent, or you can simply not allow cookies. You can turn off cookies in your browser. The way cookies are turned off depends on the type of browser you use. If you do turn them off, you have to come to terms with the fact that certain functions simply will not work. And what exactly are cookies?

Pieces of information that a website sends to your browser. Thanks to these cookies, the website remembers information about your and your choices.


(a)      “Session Cookies” are temporary pieces of information that improves navigation on the website. They are erased as soon as you turn off your browser or computer.

(b)      “Persistent Cookies” are more permanent pieces of information placed in your hard drive. They will stay there until you erase them. They can store personal information, but only if you agree to this.

Internet tags are java script files of third-party tools that we use for operational web accessories (such as 3D telephone models) or for targeting online advertising. They can be placed in online ads that direct the user to our website or directly on our website. They show how many times the respective website was opened and what information you were interested in.

Cookies are grouped into the following categories in terms of their purpose – it will make it easier for you to understand why we need them:

  1. Absolute necessity – they are required for our website to function properly and effectively
  2. Performance – they are used to analyse how our website functions and to improve the quality of the website further
  3. Functionality – the website uses them to store information about your preferences and steps for a period of time, e.g., they remember products that you added to your shopping cart
  4. Targeting/advertising – they are used to share information with third parties where we advertise, so we know how you got to our website. Through cookies, we can offer slightly modified content that we believe could interest you, but of course only in relation to our products and services. Cookies are also used to modify communication with us or the content of messages/notifications sent to you. When you visit or website for the first time, we inform you about the anonymous use of such cookies. The possibility for more exact (personal or personalised) targeting of advertising is available only upon your first login to our web self service, and you can revoke consent to personalised targeting at any time, just like you can the anonymous targeting of cookies. Modification of content means that information reflecting the interest that you have shown in the content of our website or offers or promotions that, in our opinion, could interest you, is offered; at the same time, it helps us improve our response to your needs. In the case of personalised targeting, we can then modify the content of the information offered, not only based on your activity on our website, but also in connection with additional information that we know about you as our customer.

Other Vodafone group companies can add cookies for displaying advertising and websites that could interest you. More detailed information about these steps and about the possibility of disallowing them can be found in the “Third-party cookies” section on this page.

Third-party cookies

First-party cookies come from the same second-level domain as in the case of the website you find yourself on right now (in this case “vodafone.cz“)

Read more

Third-party cookies come from a domain that is different from the respective website. For example, if you visit our website, you can encounter links to the websites of other companies – for example, to our account on Facebook or Twitter to a video on our YouTube channel.

If, for example, you click on “Like” or “Share on Twitter” by a telephone from our website, the respective website may place cookies into your computer. We, of course, have no control over how these entities use cookies; we therefore recommend checking their websites for how they use cookies and the cookies management options available.

Affiliated partners of Vodafone groups with a different domain name can place cookies on our website for displaying ads or websites of other Vodafone group companies that may be of interest to you. More detailed information about these affiliated partners and about the possibility of disallowing the respective cookies can be found in the table.

Cookie settings first- and third-person on our website

You can set up the way cookies are used in your browser.

How to check whether cookies are allowed o PC-type computers

 Google Chrome 

  1. Click on the menu button (three dots above each other) in the top right corner of the browser window and choose “Settings” and then “Advanced”.
  2. Click on the “Privacy and Security“ and select “Content settings”.
  3. The choose “Allow sites to save and read cookie data”.

 Microsoft Internet Explorer 11

  1. In the tope right corner of the browser window click on the “Tools” icon (it looks like a cogwheel), select “Internet options” and then “Personal data”.
  2. Check that the level of personal data protection is set to “Medium” or “Low”, by which you allow cookies in the browser.
  3. You disallow cookies if you choose a setting higher than “Medium”.

 Mozilla Firefox

  1. Click on the menu (three horizontal dots) in the top right corner of the browser window and select “Options”.
  2. Then click on “Privacy”.
  3. Click on Cookies and select “Allow servers to set cookies”.

How to verify that cookies are permitted on Mac-type computers

 Safari na OX X

  1. Click on “Safari” at the top of the browser window and select “Options”.
  2. Click on “Privacy”.
  3. Select “Allow from visited websites”.

Blocking cookies

If you would like to find out how to prevent websites from storing cookies on your computer for remembering which website your visited, choose your browser from the list below. You will be transferred to the respective browser page where you can adjust the cookies and website data settings:

If you change in the cookie settings in the browser, your behaviour on our website will not be monitored.
Information about control and deletion of cookies can be found at http://allaboutcookies.org.

Header enrichment

To simplify a user’s access to selected Vodafone services, we use the network identification and telephone number transfer function. The transfer of telephone numbers in this way is intended for registration and repeated logins of a user to a specific service. If this method is used, it is used exclusively within the Vodafone network and for the mentioned purpose (it is not used for marketing purposes, for example). 

Cookies settings

Here you will find the latest overview of your “cookie consents” collected on this specific device that you use to visit our website. You can of course manage and modify them here easily as well.

Změny jsme uložili.