Why is the change necessary?
Because two large telecommunications companies have merged. Thanks to this, we can now offer you a wide range of reliable services under the Vodafone brand - from TV, to Internet to mobile tariffs. And this is also the reason why we are transferring exUPC services to our IT systems.
We will inform you about everything in time. And we will do our best to make the transfer worry-free.
Your devices and services will not change. All you need to do is verify your identity so we can protect your personal information.
How will the change take place?
We will send you all the information about the transfer of services to Vodafone in a timely manner, including the date. You will get the initial info about a month in advance in your e-mail or post box.
As soon as we start working on your transfer, we will let you know in an SMS.
Everything will take place automatically and when it is done, we will immediately send you another SMS confirming everything has gone smoothly.
When we have completed transferring the services, we will ask you to cooperate. You will need to verify your personal data and generate password for login to My Vodafone.
Information on individual services
We will notify you of any changes well in advance by e-mail or letter to your post box. We will maintain the quality of your services.
Fixed internet connection
Your internet will always work the same, we will maintain the speed and quality of the connection.
TV will go on as you are used to. You will also keep your current device.
The phone number and device will remain the same.
The only change and cooperation that is needed
Billing and My Vodafone
You will now have your services nicely under control online in My Vodafone self-service, or the mobile application. To keep your data secure, we will first ask you to verify your identity and then we will send you password for access to My Vodafone.
After logging in, you will find your invoices in the Billing section of self-service, and you can set them up to be sent by e-mail.
If you pay by standing order, SIPO payment or direct debit, then the payment data and the variable symbol remain the same, only the billing period changes.
Login to My Vodafone
You will now check your services in My Vodafone.
You can find out how to log in via the button below.
Our self-service is available on the web and in the application.
Frequently asked questions
How do I know when the change affects me?
We will inform you about the planned changes in time by e-mail, SMS, and/or by letter.
You can also find out when this change will happen to you on this site. Just enter the variable symbol from your invoice in the box at the top right.
When will the services be transferred to Vodafone's systems?
We will inform you about the beginning and completion of the transfer of your services to us in SMS messages. Do not delete the messages as they contain essential information, such as your new payer number and a very important link to verify your identity. This will be necessary for setting up login details for the My Vodafone self-service, where you will find your invoices after the transfer.
Will Horizon Go continue to work for me?
If you used the Horizon GO TV viewing application, you will now use tv.vodafone.cz or the Vodafone TV application after transferring to Vodafone systems.
We will send you the login details by SMS on the day your services are transferred.
You can download the Vodafone TV application for free from the following links:
How do I pay for the services?
If you pay for your services by standing order, SIPO payment or direct debit, nothing changes for you. The payment details and the variable symbol remain the same.
In My Vodafone self-service, you will find information on payment by bank transfer and also a QR code with which you can easily pay your bills. As soon as we transfer you to Vodafone's systems, your payment options will be expanded by personal payment in more than 120 of our stores.
Unfortunately, payments via My exUPC will no longer be possible after services are transferred to Vodafone. See the Care centre for more information.
Will the terms of service change after the transfer to Vodafone's IT systems?
From the day the services are transferred to Vodafone's systems, Vodafone's General Terms and Conditions of 1 October 2020 will apply to you. Alternatively, new terms of the service when they change. If you do not agree to the changes, you can cancel the services without any penalty.