How do I log in to My Vodafone?
If you don’t have an account with us yet, you will have to verify your personal data and generate password for access to My Vodafone.
How do I log in?
I already use My Vodafone
If you’re already using Vodafone services and are using My Vodafone, nothing changes for you. You can log in as usual.
We will simply add your exUPC services to your existing account.
I don't use My Vodafone
As soon as we transfer your services, we’ll send you an SMS inviting you to generate a password to My Vodafone. For privacy reasons we will also verify you before sending you the password.
My Vodafone login set-up
Wait for the SMS to verify the data
After the transfer, we'll send you an SMS with a link to verify your data on the registration page.
Fill in the variable symbol or Billing Account number (číslo plátce)
Fill in the variable symbol (VS) of your exUPC service. Or you can use Billing Account number (číslo plátce) that we sent you in SMS after your service migration. You can also find Billing Account number in every Billing SMS.
To verify ownership, enter information about the service and yourself
We only need basic information, and you’ll get to choose from clear options.
In the SMS you’ll receive a password
You will use this password to access My Vodafone and we will also require this password in stores or on the customers support line.
Paying in My Vodafone
Where can you find the invoice?
In Vodafone, the invoices are called Billing and can be found in the app or on the website after logging in in the Billing section.
Billing by email
Set up the sending of invoices in PDF directly to your inbox. Simply go to the Billing section in My Vodafone.
What does My Vodafone offer?
Frequently asked questions
Why do I need to verify?
Security of your data is our number one priority and the information in the exUPC and Vodafone systems can sometimes differ. Therefore, we update it to ensure that we don’t send sensitive information to unverified phone numbers.
Will My exUPC still work and for how long?
Once your services are transferred to Vodafone's systems (this will be confirmed by SMS) access to My ExUPC will no longer work. From that moment, you will have your services handy in the My Vodafone where you can easily manage them.
No worries, you’ll find your previous invoices for exUPC services there as well, available for download.
Can I use the My Vodafone app on my phone?
Yes, you can. Our app has one of the best ratings on the market and always has something extra, such as contests or data-gifts.
Where can I find my invoice – Billing - in My Vodafone?
The easiest way is through our mobile app, where you’ll find your Billing immediately.
In My Vodafone, you’ll find your way around quickly. Your invoices and their history can be found in the Billing section (as invoices are called in Vodafone).
Do I also need a password to communicate on the Vodafone line?
Yes. Our toll-free customer line 800 77 00 77 is available 24 hours a day, 7 days a week all year round. Before you call us, please have your payer number ready (this is the specific symbol from the Vodafone invoice) together with the password for the main customer account for identification. We sent you the payer's number when confirming the transfer of your services to Vodafone's systems. You received the password for the main customer account in another SMS immediately after verifying your identity at https://www.vodafone.cz/overeni-udaju.