Vodafone

Start with Vodafone has never been easier

Everything you need to know in one place.

Insert your SIM and enter your PIN

  • Insert your SIM card
  • Turn on your phone
  • Enter your PIN code: 1234
  • Sign in with your account (Apple ID, Google account, Microsoft account) so that you can use all of the functions of the phone
  • See the Frequently Asked Questions and you can find out how, for example, to unlock a blocked SIM card or activate a new one.

Set up your internet

Phone from us

If you purchased your phone from us directly, then you do not have to set up anything.

Phone from somewhere else

In case you have troubles with connection you can set up your phone  manually or using the automatic guide.

Keep your account under control

Download the My Vodafone app

You can easily set up everything in the My Vodafone app.

  • Always something more
  • Setup is always at your fingertips
  • Costs under control
  • The best app
  • We sent you the login password via an SMS. You can find more information about passwords at the  Care Centre.
  • You can also use muj.vodafone.cz to manage your account.

Keep track of your payments

Billing

View your electronic Bill each month. If you want, we can also send it to you in paper form.

Prepaid cards

Comfortably recharge your credit, for example via a payment card or coupon.

You can find more information on the Prepaid cards site.

Insert your SIM and enter your PIN

  • Insert your SIM card
  • Turn on your tablet
  • Enter the PIN code: 1234
  • Sign in with your account (Apple ID, Google account, Microsoft account) so that you can use all of the functions of the tablet.
  • See the  Frequently Asked Questions, and you can find out how, for example, to unlock a blocked SIM card.

Set up your internet

Tablet from us

If you purchased your tablet from us directly, then you do not have to set up anything.

Tablet from somewhere else

In case you have troubles with connection you can set up your tablet manually or using the automatic guide.

Keep your account under control

Download the My Vodafone app

You can easily set up everything in the My Vodafone app.

  • Always something more
  • Setup is always at your fingertips
  • Costs under control
  • The best app
  • We sent you the login password via an SMS.
    You can find more information about passwords at the  Care Centre.
  • You can also use muj.vodafone.cz to manage your account.

Keep track of your payments

Billing

View your electronic Bill each month. If you want, we can also send it to you in paper form.

Set up your modem

  • Insert your SIM card into a modem
  • Insert the modem into a computer
  • Install the control program

Internet anywhere

What is the difference between 4G LTE, 3G, EDGE and GPRS?

LTE

LTE (4G, L, LTE)

The fastest connection

3G

3G (3G, H, H+)

Fast connection

EDGE

GPRS, EDGE (G, E)

Slow connection

  • The abbreviations in parentheses indicate various types of networks with which your modem, tablet or phone can connect. Find out more information about the connection from the computer.

Keep your account under control

Download the My Vodafone app

You can easily set everything up in the My Vodafone app.

  • Always something more
  • Setup is always at your fingertips
  • Costs under control
  • The best app
  • We sent you the login password via an SMS.
    You can find more information about passwords at the Care Centre.
  • You can also use muj.vodafone.cz to manage your account.

Keep track of your payments

Billing

View your electronic Bill each month. If you want, we can also send it to you in paper form.

How to connect quickly and easily

Create your own Wi-Fi network quickly and without the aid of a technician. View our video guide so that you know what to do. Don't forget to turn on English subtitles.

Take the internet anywhere

Home, cottage or the office.

All you need to do is plug in the modem and you will instantly create a Wi-Fi network wherever you are. Connect as many as 32 devices to the network, plus an additional device using an Ethernet cable.

In addition, at night time, your internet will run twice as fast if you use Cable Free Connection. In fact, for Cable Free Connection+, we will not restrict the internet speed at all from 0:00 to 6:00 because our network has less traffic at night.

  • Are you interested in the parameters of the modem or data limit of the service? You can find the answers in the Frequently Asked Questions.

Keep your account under control

Download the My Vodafone app

You can easily set everything up in the My Vodafone app.

  • Always something more
  • Setup is always at your fingertips
  • Costs under control
  • The best app
  • We sent you the login password via an SMS.
    You can find more information about passwords at the Care Centre.
  • You can also use muj.vodafone.cz to manage your account.

Keep track of your payments

Billing

View your electronic Bill each month. If you want, we can also send it to you in paper form.

Questions and answers

How do I activate the SIM card?

If you acquired your SIM card in one of our stores, our colleagues have already activated it. If the SIM card was delivered to you via a courier, call *77 and this will activate your card and you can start using it.

What affects the speed of a mobile connection?

Several factors affect the quality of data transfer:

  • available network technology and the strength of the signal,
  • current network traffic,
  • abilities of the device that you are using for the connection,
  • use of data bundle – if the limit is exceeded, speed may be limited.

I have entered my PIN incorrectly three times. How do I unblock my SIM card?

In such a case you will need a PUK code. The PUK code is on the card that you received with your SIM card. Wipe away the grey box where the PUK code is. You can also get the code from My Vodafone. As soon as you enter the PUK code, the SIM card will be unblocked and you will be asked to set a new PIN.

Will all of the services work during a number transfer?

We transfer numbers in a way that limits you a little as possible - during the night between midnight and 6:00 am. The impact on your phone use is therefore minimal.

What do I do if I lose my SIM card?

Block the SIM card as soon as possible in My Vodafone, via the operator at *77, or at one of our stores. Proceed according to this guide. Blocking a card is free.

Obtain your new SIM card online or at one of our stores.

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

Automatic internet setup

We will help you set up your phone. Just login to My Vodafone and select your phone in the Service Settings menu – SIM card and phone, and select your phone type. Select the Internet service and continue according to the instructions.

Manual setup for advanced users

Use the following values if you know where to configure your connection:

  • access point (APN): internet
  • user name: leave blank
  • password: leave blank
  • proxy: leave blank
  • port: leave blank
  • authentication type: normal
  • country code (MCC): 230
  • operator code (MNC): 03
  • network protocol: IPv4

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

Where do I find my Bill?

Look in the My Vodafone app or click on muj.vodafone.cz.

When do I need to pay my bill by?

Look in the My Vodafone app or click on muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment. 

Where can I find how much I have spent and my use of free units?

Look in the My Vodafone app or click on muj.vodafone.cz.

How are free units transferred?

At the end of each billing period, we will transfer your unused free units from voice, SMS and MMS bundles to the following period. You will first use newly acquired units and then the transferred units. If you once again do not use the transferred units, we will not transfer them again.

How do you charge changes to bundles or a tariff?

For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.

Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.

What is an eConfirmation and what is it used for?

Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.

How to set up direct debits

Direct debits can be set up easily at your bank. See how to do it.

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

What affects the speed of a mobile connection?

Several factors affect the quality of data transfer:

  • available network technology and the signal strength,
  • current network traffic,
  • abilities of the device that you are using for the connection,
  • use of data bundle – if the limit is exceeded, speed may be limited.

I have entered my PIN incorrectly three times. How do I unblock my SIM card?

In such a case you will need a PUK code. The PUK code is on the card that you received with your SIM card. Wipe away the grey box where the PUK code is. You can also get the code from My Vodafone. As soon as you enter the PUK code, the SIM card will be unblocked and you will be asked to set a new PIN.

How do I activate the SIM card?

If you acquired your SIM card in one of our stores, our colleagues have already activated it. If the SIM card was delivered to you via a courier, call *77 and this will activate your card and you can start using it.

What do I do if I lose my SIM card?

Block the SIM card as soon as possible in My Vodafone, via the operator at *77, or at one of our stores. Proceed according to this guide. Blocking a card is free.

Obtain your new SIM card online or at one of our stores. See how to do it.

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

Automatic internet setup

We will help you set up your phone. Just login to My Vodafone and select your phone in the Service Settings menu – SIM card and phone, and select your phone type. Select the Internet service and continue according to the instructions.

Manual setup for advanced users

Use the following values if you know where to configure your connection:

  • access point (APN): internet
  • user name: leave blank
  • password: leave blank
  • proxy: leave blank
  • port: leave blank
  • authentication type: normal
  • country code (MCC): 230
  • operator code (MNC): 03
  • network protocol: IPv4

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

Where do I find my Bill?

Look in the My Vodafone app or click on muj.vodafone.cz.

When do I need to pay my bill by?

Look in the My Vodafone app or click on muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment. 

Where can I find how much I have spent and my use of free units?

Look in the My Vodafone app or click on muj.vodafone.cz.

How do you charge changes to bundles or a tariff?

For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.

Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.

What is an eConfirmation and what is it used for?

Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.

How to set up direct debits

Direct debits can be set up easily at your bank. See how to do it.

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

What are the minimum system requirements of my computer?

You need a computer with Microsoft® Windows® 10, Windows® 8, Windows® 7 (recommended update SP1), Windows Vista™ (recommended update SP2) or Windows® XP (recommended update SP3) or Apple Mac with Mac OS® X 10.6, 10.7, 10.8, 10.9 and 10.10 (Intel®, all with the latest updates), or a computer with Linux Ubuntu 11.10/10.10/10.04, openSUSE 11.4/11.3, Fedora 16/14, Debian 6.0/5.0, Mandriva 2010.2, Red Flag 7.0. Certain restrictions may manifest for computers with Linux.

The program requires at least 100 MB of free space on the hard drive and 256 MB RAM. You must have a free USB port to connect your modem to.

Are you experiencing problems connecting using the USB modem?

Try the following steps:

  • check the parameters of your computer,
  • install the current version of the control program.

What do I do if I lose my SIM card?

Block the SIM card as soon as possible in My Vodafone, via the operator at *77, or at one of our stores. Proceed according to this guide
Blocking a card is free.

Obtain your new SIM card online or at one of our stores.

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

Where do I find my Bill?

Look in the My Vodafone app or click on muj.vodafone.cz.

When do I need to pay my bill by?

Look in the My Vodafone app or click on muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment.

Where can I find how much I have spent and my use of the data bundle?

Look in the My Vodafone app or click on the self-service muj.vodafone.cz.

How do you charge changes to bundles or a tariff?

For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.

Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.

What is an eConfirmation and what is it used for?

Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.

How to set up direct debits

Direct debits can be set up easily at your bank. See how to do it.

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

What are the basic parameters of the modem?

The Huawei LTE CPE B310 Wi-Fi modem is a device which includes a home gateway, including router and firewall in addition to the modem. It supports all technologies and bands on which our 4G LTE i 3G internet runs. The device is portable and you can plug it in at home, at your cottage or in your office.

You can connect as many as 32 devices through Wi-Fi to the modem in various rooms, plus an additional device using an Ethernet cable.

You can easily and comfortably manage the modem via the Huawei HiLink mobile app, which is available for operating systems Android and iOS, and over the web interface.

Technical specifications
Dimensions: 126 x 181 x 36 mm
Weight: 226 g
Standards Wi-Fi: 802.11 b/g/n
External antenna support

The package includes: modem, Ethernet cable, power adapter, connection manual (you can do it on your own without the aid of a technician).

Is the tariff unlimited, or does it have a data limit?

In most cases, we do not restrict your surfing in any way. Your internet will always run at maximum speed when you are browsing web pages, social networks, sending and receiving e-mails, or when you make an internet call (Skype, Google Hangouts, etc.).

The monthly 30 GB data limit only applies to the following activities. If you exceed the limit we may restrict your download and sending speed to 256 kbit/s:

  • downloading and sending data files (sharing torrents, downloading from services such as Ulož.to, LeteckáPošta, HellSpy, etc.)
  • playing videos (e.g. YouTube), internet TV (e.g. iVysílání (E-broadcast), Stream.cz), online radio.

Your speed does not have to be restricted if the network capacity is sufficient in the given locality. Even in such a case, the 30GB limit will be sufficient for most users who are used to a fixed internet connection.

You can find answers to other frequently asked questions at the Care Centre.

Questions and answers

Where do I find my Bill?

Look in the My Vodafone app or click on muj.vodafone.cz.

When do I need to pay my bill by?

Look in the My Vodafone app or click on the self-service muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment.

Where can I find how much I have spent and my use of free units?

Look in the My Vodafone app or click on the self-service muj.vodafone.cz.

How do you bill changes to bundles or a tariff?

For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.

Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.

What is an eConfirmation and what is it used for?

Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.

How to set up direct debits

Direct debits can be set up easily at your bank. See how to do it.

You can find answers to other frequently asked questions at the Care Centre.