Always something more
Setup is always at your fingertips
Costs under control
The best app
Billing
View your electronic Bill each month. If you want, we can also send it to you in paper form.
- Unsure of where to find your Bill or have other questions? We will advise you.
If you purchased your phone from us directly, then you do not have to set up anything.
In case you have troubles with connection you can set up your phone manually or using the automatic guide.
You can easily set up everything in the My Vodafone app.
View your electronic Bill each month. If you want, we can also send it to you in paper form.
Comfortably recharge your credit, for example via a payment card or coupon.
You can find more information on the Prepaid cards site.
If you purchased your tablet from us directly, then you do not have to set up anything.
In case you have troubles with connection you can set up your tablet manually or using the automatic guide.
You can easily set up everything in the My Vodafone app.
View your electronic Bill each month. If you want, we can also send it to you in paper form.
What is the difference between 4G LTE, 3G, EDGE and GPRS?
LTE (4G, L, LTE)
The fastest connection
3G (3G, H, H+)
Fast connection
GPRS, EDGE (G, E)
Slow connection
You can easily set everything up in the My Vodafone app.
View your electronic Bill each month. If you want, we can also send it to you in paper form.
Create your own Wi-Fi network quickly and without the aid of a technician. View our video guide so that you know what to do. Don't forget to turn on English subtitles.
Home, cottage or the office.
All you need to do is plug in the modem and you will instantly create a Wi-Fi network wherever you are. Connect as many as 32 devices to the network, plus an additional device using an Ethernet cable.
In addition, at night time, your internet will run twice as fast if you use Cable Free Connection. In fact, for Cable Free Connection+, we will not restrict the internet speed at all from 0:00 to 6:00 because our network has less traffic at night.
You can easily set everything up in the My Vodafone app.
View your electronic Bill each month. If you want, we can also send it to you in paper form.
Now you can fully benefit from fast data.
If you acquired your SIM card in one of our stores, our colleagues have already activated it. If the SIM card was delivered to you via a courier, call *77 and this will activate your card and you can start using it.
Several factors affect the quality of data transfer:
In such a case you will need a PUK code. The PUK code is on the card that you received with your SIM card. Wipe away the grey box where the PUK code is. You can also get the code from My Vodafone. As soon as you enter the PUK code, the SIM card will be unblocked and you will be asked to set a new PIN.
We transfer numbers in a way that limits you a little as possible - during the night between midnight and 6:00 am. The impact on your phone use is therefore minimal.
Block the SIM card as soon as possible in My Vodafone, via the operator at *77, or at one of our stores. Proceed according to this guide. Blocking a card is free.
Obtain your new SIM card online or at one of our stores.
You can find answers to other frequently asked questions at the Care Centre.
We will help you set up your phone. Just login to My Vodafone and select your phone in the Service Settings menu – SIM card and phone, and select your phone type. Select the Internet service and continue according to the instructions.
Use the following values if you know where to configure your connection:
You can find answers to other frequently asked questions at the Care Centre.
Look in the My Vodafone app or click on muj.vodafone.cz.
Look in the My Vodafone app or click on muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment.
Look in the My Vodafone app or click on muj.vodafone.cz.
At the end of each billing period, we will transfer your unused free units from voice, SMS and MMS bundles to the following period. You will first use newly acquired units and then the transferred units. If you once again do not use the transferred units, we will not transfer them again.
For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.
Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.
Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.
Direct debits can be set up easily at your bank. See how to do it.
You can find answers to other frequently asked questions at the Care Centre.
Several factors affect the quality of data transfer:
In such a case you will need a PUK code. The PUK code is on the card that you received with your SIM card. Wipe away the grey box where the PUK code is. You can also get the code from My Vodafone. As soon as you enter the PUK code, the SIM card will be unblocked and you will be asked to set a new PIN.
If you acquired your SIM card in one of our stores, our colleagues have already activated it. If the SIM card was delivered to you via a courier, call *77 and this will activate your card and you can start using it.
Block the SIM card as soon as possible in My Vodafone, via the operator at *77, or at one of our stores. Proceed according to this guide. Blocking a card is free.
Obtain your new SIM card online or at one of our stores. See how to do it.
You can find answers to other frequently asked questions at the Care Centre.
We will help you set up your phone. Just login to My Vodafone and select your phone in the Service Settings menu – SIM card and phone, and select your phone type. Select the Internet service and continue according to the instructions.
Use the following values if you know where to configure your connection:
You can find answers to other frequently asked questions at the Care Centre.
Look in the My Vodafone app or click on muj.vodafone.cz.
Look in the My Vodafone app or click on muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment.
Look in the My Vodafone app or click on muj.vodafone.cz.
For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.
Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.
Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.
Direct debits can be set up easily at your bank. See how to do it.
You can find answers to other frequently asked questions at the Care Centre.
You need a computer with Microsoft® Windows® 10, Windows® 8, Windows® 7 (recommended update SP1), Windows Vista™ (recommended update SP2) or Windows® XP (recommended update SP3) or Apple Mac with Mac OS® X 10.6, 10.7, 10.8, 10.9 and 10.10 (Intel®, all with the latest updates), or a computer with Linux Ubuntu 11.10/10.10/10.04, openSUSE 11.4/11.3, Fedora 16/14, Debian 6.0/5.0, Mandriva 2010.2, Red Flag 7.0. Certain restrictions may manifest for computers with Linux.
The program requires at least 100 MB of free space on the hard drive and 256 MB RAM. You must have a free USB port to connect your modem to.
Try the following steps:
Block the SIM card as soon as possible in My Vodafone, via the operator at *77, or at one of our stores. Proceed according to this guide.
Blocking a card is free.
Obtain your new SIM card online or at one of our stores.
You can find answers to other frequently asked questions at the Care Centre.
Look in the My Vodafone app or click on muj.vodafone.cz.
Look in the My Vodafone app or click on muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment.
Look in the My Vodafone app or click on the self-service muj.vodafone.cz.
For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.
Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.
Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.
Direct debits can be set up easily at your bank. See how to do it.
You can find answers to other frequently asked questions at the Care Centre.
The Huawei LTE CPE B310 Wi-Fi modem is a device which includes a home gateway, including router and firewall in addition to the modem. It supports all technologies and bands on which our 4G LTE i 3G internet runs. The device is portable and you can plug it in at home, at your cottage or in your office.
You can connect as many as 32 devices through Wi-Fi to the modem in various rooms, plus an additional device using an Ethernet cable.
You can easily and comfortably manage the modem via the Huawei HiLink mobile app, which is available for operating systems Android and iOS, and over the web interface.
Technical specifications
Dimensions: 126 x 181 x 36 mm
Weight: 226 g
Standards Wi-Fi: 802.11 b/g/n
External antenna support
The package includes: modem, Ethernet cable, power adapter, connection manual (you can do it on your own without the aid of a technician).
In most cases, we do not restrict your surfing in any way. Your internet will always run at maximum speed when you are browsing web pages, social networks, sending and receiving e-mails, or when you make an internet call (Skype, Google Hangouts, etc.).
The monthly 30 GB data limit only applies to the following activities. If you exceed the limit we may restrict your download and sending speed to 256 kbit/s:
Your speed does not have to be restricted if the network capacity is sufficient in the given locality. Even in such a case, the 30GB limit will be sufficient for most users who are used to a fixed internet connection.
You can find answers to other frequently asked questions at the Care Centre.
Look in the My Vodafone app or click on muj.vodafone.cz.
Look in the My Vodafone app or click on the self-service muj.vodafone.cz. The due date is specified in every bill. The due date is the last day by which we should receive your payment.
Look in the My Vodafone app or click on the self-service muj.vodafone.cz.
For some bundles, when we activate or cancel them, we only bill a proportion of their price. This means that if you activate the bundle halfway through the billing period, we will not deduct the amount for the entire month, but only half of it.
Example:
Your billing period begins on the 20th of every month. On the 12th of the month you order one of our bundles. In order to avoid having to wait 8 days for the beginning of next period, we will activate your selected bundle directly and calculate it so you can use it right away; therefore, you will only pay a proportion of the fee on the price of the bundle for 8 days, and you will receive a certain number of units. You will then have all of the free units from the bundle at full price from the beginning of the next billing period. You will also only pay a proportional part of your original tariff for the period up to the 12th day. We do not transfer unused units.
Thanks to the eConfirmation, you can conclude a contract with us electronically without unnecessary paperwork. You thereby consent to the General Terms, Commercial Terms and the terms of individual services.
Direct debits can be set up easily at your bank. See how to do it.
You can find answers to other frequently asked questions at the Care Centre.
