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Acquisition of UPC

Vodafone Czech Republic a.s. (hereinafter “Vodafone”) has become an owner of UPC Česká republika, s.r.o. (hereinafter “UPC”).

Both companies remain independent controllers of their customers´ personal data, however, we have prepared the following information containing additional information regarding privacy and personal data processing.

Over the next few months the two companies will be converging, which will lead to the sharing of certain information so that we can offer you more favourable services of both companies and provide you with even better customer care to the services already provided.

You can find more about UPC acquisition and the benefits resulting from the acquisition right in your favour on www.vodafone.cz/upc.

Joint controllers

Both companies, Vodafone and UPC, remain independent controllers of their customers´ personal data, however, we have been preparing a merger of the two companies and for this reason we are joint controllers in relation to the following personal data:

  • UPC customer identification data (e.g. name, surname, customer identification number, VAT ID, address)
  • UPC customer telephone number (e.g. mobile phone number);
  • Information on the type and use of UPC customer services (e.g. provision of fixed internet connection services, mobile telephone services, customer ARPU);
  • Preparation of service offers and/or service packages for UPC customers;
  • Information about activation of provided offers and services;
  • Information about showing interest in the services of both companies;
  • Information related to your customer care requirement in relation to UPC services if you apply it with Vodafone;
  • Information that you are a customer of Vodafone/UPC;
  • Vodafone/UPC customer segmentation;
  • Information on availability of a discounted offer for customers of both companies.
  • Information on the payments for provided services and products as well as possible debts.

In relation to the above mentioned data the joint controllers are: Vodafone Czech Republic a.s., with its registered office at náměstí Junkových 2808/2, Stodůlky, 155 00 Prague 5, ID: 25788001, Tax ID CZ25788001, a company registered in the Commercial Register maintained by the Metropolitan Court in Prague, File B 6064 and UPC Česká republika, s.r.o., with its registered office at Prague 4 - Nusle, Závišova 502/5, 140 00, ID 005 62 262, a company registered in the Commercial Register maintained by the Metropolitan Court in Prague, File C 187485.

Processing of your personal data

As joint controllers we may process your personal data for the following purposes:

  • comparing a part of the selected personal data of both companies' customers to obtain a general overview of combinability and availability of the products and services of both companies so that we can ensure efficient provision of high-quality service and support from the moment of the merger process;
  • preparing service offers for you so that you may use all benefits that the merger brings to you as soon as possible;
  • providing customer care, for example, when you contact us about the so-called service package or a service request of the other company.

We may also share your data with each other to provide you with the best offer for you in the following cases:

  • You have provided us with your contact data so that we may ensure for you an offer or contact from UPC;
  • We record the information that in addition to being a Vodafone customer you are a UPC customer; we do that so that we may offer you favourable service packages of both companies but also to facilitate the customer care we provide you.

When we process your personal data as joint controllers, this is always done on the basis of the controller’s legitimate interest. It is also legitimate interest when we process the information that you are a UPC customer. If you are interested in UPC's offer and wish to be contacted, we will process your data and hand it over to UPC on the basis of your consent or within the scope of contract negotiation.

Offer of UPC services, offer of the so-called packages and contacting by UPC

If you want to learn more about UPC's favourable offers and/or favourable service packages of both companies, just leave us your contact data (you can do it, for example, on our websites) and we'll contact you as soon as possible.

So that we my ensure such contacting or offering, we must process your data and forward it to UPC.

For example, if during a telephone call you give us your consent to inform you about UPC's service offerings and/or favourable offers of both companies, the so-called packages, we may send you such offers, but only till the merger of both companies. Of course, you can revoke your consent at any time.

Exercise of individual rights

If you wish to exercise your individual rights under applicable laws, please contact the controller of your personal data, depending on whether you are a customer of Vodafone or UPC.

If you are a customer of both companies, please always contact the company in respect of which you wish to exercise your rights. For example, if you wish to request a repair of an e-mail address where you are billed for mobile services, then contact Vodafone.

If you are interested in exercising your rights in relation to the processing carried out by joint controllers as described above, please contact Vodafone. In this case, please contact us in writing (for example by letter), always with a verified signature, so that we are always sure that it is you.

For detailed information on how to exercise your rights in relation to Vodafone as a controller, please visit Personal Data Protection Declaration.

Safety of your data

Protecting your privacy and safety of your data is critical to us, so we ensure the highest level of security of your data when it is processed.

If we share your data with UPC, we do it in an encrypted form with adequately secured technical means. Only a narrow circle of UPC employees, who need such data for the purposes described above, can access the shared data. The sharing and processing of personal data between Vodafone and UPC is governed by a separate agreement that regulates, inter alia, security standards for the personal data processing.

If we process your data in order to prepare a business offer for UPC, the so-called segmentation, we use the so-called pseudonymization of personal data as another tool to protect your data.

Detailed information about privacy and personal data processing at Vodafone can be found in Privacy Protection.