Customer Service Satisfaction Questionnaire

Dear Customer,
We would like to ask you to complete a brief survey regarding the handling of your request. It should not take you more than 1 minute to complete this survey, and it will give us valuable feedback about our work.

The areas marked with star are mandatory.

* Company name

Contact person's name

Contact phone number

* e-mail

* Company ID No.

1. How satisfied were you with the overall handling of your request?

2. Please look at the following service parameters and for each one state how satisfied you were.

* The speed of handling request

* The attitude of the Vodafone CZ employee who handled the request

* The knowledge of the Vodafone CZ employee who handled the request

* Satisfaction with problem information

3. If you can think of anything else regarding the handling of your request that was not mentioned in the survey, or if in addition to your evaluation you wish to provide further comments, you may enter them below.