Vodafone cancelled two-thirds of its one-off charges

Vodafone has revised its one-off charges pricelist. It has completely eliminated fifteen charges and dramatically reduced seven others. The main goal is to radically simplify customer offers.

“We want our offer to customers to be as clear as possible. For that reason, we dramatically lowered the number of one-off charges and completely eliminated the majority of them,” says Martin Horčička, Director of Customer Care at Vodafone.

The most noticeable differences are the cancellation off three fees concerning tariff changes, mobile number changes and changes in data transfer settings. Until now, customers paid CZK 1 190 for them; from May, those services are available without any additional fees. The majority of customers will encounter lower fees for talking to an operator under the “On My Own” program, from the original CZK 35.70 to CZK 30. Vodafone also lowered the activation cost for SIMs in the “My Family” program from CZK 119 to CZK 100, including VAT.

Overview of changes to one-off charges

One-off charges	Before (CZK)	After (CZK)
Favorites Program – change of phone number via operator	35,70	0
Setup/change of FlexiLimit via operator	35,70	0
Direct debit change of benefit via operator	35,70	0
Direct debit overdue payment	35,70	0
Enhanced voice mail	59,50	0
Enhanced voice mail + fax mail	59,50	0
SIM Plus services activation	91,60	0
Migration to another type of prepaid card	95,20	0
Replacement of SIM card with a SIM Plus card	238	0
Assignment of the B number in the 2in1 service	339,20	0
2in1 SIM service	339,20	0
Identification of annoying or malicious calls	476	0
Data transmission setup change	1190	0
Change of tariff plan	1190	0
Change of phone number	1190	0
Call to live CSR with On My Own	35,70	30
Invoice Reprint	47,60	30
Extra Itemized Bill	77,35	30
Payments Overview	59,50	30
My Family	119	100
Unbarring after late invoice payment	1190	178,50
Golden Number	3570	3000

All prices include 19% VAT.