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Vodafone cancelled two-thirds of its one-off charges

15. May 2008

Vodafone has revised its one-off charges pricelist. It has completely eliminated fifteen charges and dramatically reduced seven others. The main goal is to radically simplify customer offers. “We want our offer to customers to be as clear as possible. For that reason, we dramatically lowered the number of one-off charges and completely eliminated the majority of them,” says Martin Horčička, Director of Customer Care at Vodafone.

Vodafone has revised its one-off charges pricelist. It has completely eliminated fifteen charges and dramatically reduced seven others. The main goal is to radically simplify customer offers.

“We want our offer to customers to be as clear as possible. For that reason, we dramatically lowered the number of one-off charges and completely eliminated the majority of them,” says Martin Horčička, Director of Customer Care at Vodafone.

The most noticeable differences are the cancellation off three fees concerning tariff changes, mobile number changes and changes in data transfer settings. Until now, customers paid CZK 1 190 for them; from May, those services are available without any additional fees. The majority of customers will encounter lower fees for talking to an operator under the “On My Own” program, from the original CZK 35.70 to CZK 30. Vodafone also lowered the activation cost for SIMs in the “My Family” program from CZK 119 to CZK 100, including VAT.

Overview of changes to one-off charges

One-off charges Before (CZK) After (CZK)
Favorites Program – change of phone number via operator 35,70 0
Setup/change of FlexiLimit via operator 35,70 0
Direct debit change of benefit via operator 35,70 0
Direct debit overdue payment 35,70 0
Enhanced voice mail 59,50 0
Enhanced voice mail + fax mail 59,50 0
SIM Plus services activation 91,60 0
Migration to another type of prepaid card 95,20 0
Replacement of SIM card with a SIM Plus card 238 0
Assignment of the B number in the 2in1 service 339,20 0
2in1 SIM service 339,20 0
Identification of annoying or malicious calls 476 0
Data transmission setup change 1190 0
Change of tariff plan 1190 0
Change of phone number 1190 0
Call to live CSR with On My Own 35,70 30
Invoice Reprint 47,60 30
Extra Itemized Bill 77,35 30
Payments Overview 59,50 30
My Family 119 100
Unbarring after late invoice payment 1190 178,50
Golden Number 3570 3000

All prices include 19% VAT.