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Firms are optimizing calling costs more during the recession

20. April 2009

Vodafone business customers are showing a growing interest in the No Worries (Bez obav) service, through which the operator regularly determines and pays the difference between their selected and optimal tariff. During the current economic crisis, 83% of business customers with written contracts are using it, thus roughly double last year’s share. Over the last year, Vodafone has returned over 100 million crowns to business customers. “With us, businesses don’t have to worry about whether they’ve selected the best tariff – we do that for them. We automatically analyze the expenditures of our business customers once every three months and return money when for non-optimal service usage.

Vodafone business customers are showing a growing interest in the No Worries (Bez obav) service, through which the operator regularly determines and pays the difference between their selected and optimal tariff. During the current economic crisis, 83% of business customers with written contracts are using it, thus roughly double last year’s share. Over the last year, Vodafone has returned over 100 million crowns to business customers.

“With us, businesses don’t have to worry about whether they’ve selected the best tariff – we do that for them. We automatically analyze the expenditures of our business customers once every three months and return money when for non-optimal service usage. We are the only operator on the market to return the difference back to the customer in the form of credit for the following period,” says Pavel Kusý, Marketing Director for Business Customers, Vodafone, adding, “In total, since the launch of the No Worries service in March 2005, we have returned around 250 million crowns to business customers.”

Business customers with written contracts, and who are using at least one of the Full Tariffs or Loaded tariffs, can activate the No Worries service. After three billing periods have passed, Vodafone automatically calculates the ideal breakdown of tariffs and thus determines whether the customer is using the ones that are the most beneficial to them. If the difference between the customer’s selected tariff and the optimal tariff is to the customer’s disadvantage, the operator compensates the customer for the full amount of this difference in the form of a financial bonus that the customer receives in their subsequent bill.

Hundreds of thousands of customers are using Vodafone services that enable them to keep their expenditures under control, namely Calling Principal (Volací jistina), Calling Limit (Volací limit), FlexiLimit, and FlexiStrop.