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Batteries of some Vodafone 225 phones may tend to faster discharging

01. February 2008

Some Vodafone 225 handsets may tend to discharge faster than users are accustomed to. This only happens when the auto-lock function is set on. According to their manufacturer ZTE, the problem lies in the software. Vodafone will take care of the matter completely and all customers that experience this problem with their phones, will get new phones. This inconvenience can occur on phones that customers purchased between December 2007 and the middle of January 2008.

Some Vodafone 225 handsets may tend to discharge faster than users are accustomed to. This only happens when the auto-lock function is set on. According to their manufacturer ZTE, the problem lies in the software. Vodafone will take care of the matter completely and all customers that experience this problem with their phones, will get new phones.

This inconvenience can occur on phones that customers purchased between December 2007 and the middle of January 2008. The Vodafone 225 is sold primarily at retail and wholesail chains , where it is available in a package with a credit recharge coupon. The problem of fast discharging can affect nine thousand Vodafone 225 handsets at maximum.

"We are very sorry that this situation has occured. We continue to focus on delivering the best possible experience of our customers and to minimize the impact of this situation, we will be contacting customers and replacing their handset as soon as possible," says Ann Hofvander, vice-president for Sales and Customer Care of Vodafone and adds: "We are very appreciative to our partners especially in ZTE, retail and wholesale chains for working with us to very quickly address the issue."

Customers who acquired the Vodafone 225 from December 2007 onwards can easily find out whether their mobile has the defective software. Simply by dialling the code *983*839# on their keypads, the version of the software will appear on the display. The defective version has the code VDF-P108A2 B07-Cs-CZ 02.

Customers that experience this problem with their phones, can come since Monday Feb 4th to every Vodafone shop and they will get new phones.

The fastest way to prevent rapid battery drainage is to deactivate the automatic keypad lock. This can be done through the phone’s menu as follows: choose “Menu” - “Phone Settings” - “Auto Lock Keypad” - "Off"