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Personal Data Protection

Curious about how we collect, use and protect your personal information? Then please read this guideline on personal data protection along with the General Terms and Conditions for Provision of Telecommunication Services of Vodafone Czech Republic as well as the terms and conditions that apply to individual products and services.

Vodafone Czech Republic. (hereafter just Vodafone) is committed to protecting your personal data according to the law on electronic communication (Nr. 127/2005), as well as the law on protection of personal data (Nr. 101/2000), including all amendments.

You can visit our public web and WAP sites, talk to Vodafone Sales and corporate store representatives without revealing any personal data.

When you give us personal data when ordering products and services, talking to our reps or taking part in one of our marketing campaigns and offers, rest assured we will only use this information within the limits set by law on the protection of personal data. The information you give is used merely to set up and maintain contact between you and Vodafone.

If you become a Vodafone subscriber, we may ask you to provide us with additional personal data. In such case, we will always inform you in advance about how and for what purpose your data will be used. At the same time, we will ensure that your data will only be used in ways consistent with the Czech laws and your interests.

Personal Data

Your personal data will be used with your knowledge and permission only for the purpose of ordering or using products and services provided by Vodafone, or requesting data on products or services. Permission to provide personal data can also be granted by responding to our messages, surveys etc.

Personal data that we are allowed to collect includes your name and permanent address or birth number. In case you take upon some of Vodafone´s marketing offers, we are also allowed to process your data necessary for performance and control of the conditions stipulated in the rules of such marketing offer about which you will be informed in advance. Additionally, you can also provide us with data on your age, phone number and e-mail address, lifestyle or other personal data provided upon registration or in surveys. If you decide to disclose your personal information, your data will only be used for the purpose stated at the time the data was collected and in line with the conditions you expressed.

General Information on Visitors

We can also collect information on your visits to our web sites, WAP and other similar sites according to your activities on our on-line system. This information is not of personal nature and does not establish your identity. This may include information on your visits to web sites and the products and services you have browsed through or ordered. Collecting this sort of information helps us develop and modify our services to match your individual needs and preferences and to offer you customized services in the future.

This data is labelled as confidential and is handled accordingly, especially if it is utilized in connection with a Subscriber's name and address for the purpose of providing "services per order".

Use of Information

We can only use your data for purposes related to provision of services to yourself, which includes processing orders, concluding contracts, managing and administrating your customer account, provision of services and products, or, as the case may be, data you have requested or responses to your complaints or inquiries about your account.

Based on data collected, we can also analyse your usage of Vodafone's services and products and contact you by mail, phone, SMS, E-mail, fax, pager WAP and Internet (depending on your preferences and with your prior consent) with questions regarding development of new products and services and special promotions.

We can also provide you with data about the products and services of third parties that were carefully selected to work with Vodafone, and supply you with promotional and marketing information on such third parties, without actually providing your personal data to the latter. For instance, we can send you such information in the form of bill insert or to your personal Internet or WAP site, depending on your preferences and interests that you have expressed. Also, we can inform you about the products and services prepared for our customers in agreement with the third parties that may be of interest to you.

Before you provide your personal data please read these guidelines. By providing your personal data, you agree to the rules set forth herein. You can contact us at any time and request that your personal data be removed from the lists complied for marketing purposes or that it be updated. You can also let us know how you wish to receive data on our products and services, as well as the products and services of third parties, or notify us of the purposes that you want your data to be used for - the choice is up to you.

You have probably noticed that since September 2004 Vodafone's advertisement SMS include the text "Obch. sdeleni-zrus na *077" or its abbreviated version "OS-zrus na *077". This is the way that Vodafone tells you that the SMS sent is a business communication (VodafoneOS) and that sending business communication messages can be cancelled. So if you prefer not to receive Vodafone news, offers and business communication via SMS, you can cancel them. Just call Vodafone Care (*077) and tell our reps about it. They will take care of the rest. And of course, calling Vodafone Care is free of charge!

Publication

Your personal and/or account data can only be disclosed and revealed in cases required by laws under the terms set forth herein.

Please note that VodafoneMobil will not sell your personal data or provide it to third parties (other than in ways set out in the previous paragraph), unless VodafoneMobil receives your prior consent or unless such publication is necessary for provision of services or products you have ordered or are currently using.

Access to your Data

For additional data about what kind of data we can collect or processed, please contact the Personal Data Protection Manager of Vodafone at Vinohradska 167, 100 00 Praha 10.

If you believe that we process your personal data contrary to the laws specified above, you are entitled to ask us for explanation or elimination of the state occurred, in particular, for correction, addition or cancellation of your data.

When contacting us, please state your name and address along with your phone number and/or account number.

List of personal data processors

a) Processors that print and dispatch documents or goods to Customers

  • Česká pošta, s.p. with its registered office at Praha 3, Olšanská 38/9, 225 99, Business Identification No.: 47114983, registered in the Commercial Register maintained with the Prague Municipal Court under the file number A. 7565
  • RM-S HOLDING, a.s., with its registered office at Praha 9, Libeň, Podvinný mlýn 2178/6, 190 00, Business Identification No.: 00025500, registered in the Commercial Register maintained with the Prague Municipal Court under the file number B.495.
  • XEROX CZECH REPUBLIC s.r.o., with its registered office at Vinohradská 2828/151, 130 00 Praha 3, Business Identification No.: 481 09 193, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C.15969

b) Processors that collect Customers´arrears

  • B4B INKASSO s.r.o. with its registered office at Havířov - Podlesí, Okrajová 1636/4c, 736 01, Business Identification No.: 26794845, registered in the Commercial Register maintained with the Ostrava Regional Court under the file number C. 25460.
  • Český inkasní servis, spol. s r.o., with its registered office at Praha 1, Václavské náměstí 66, 110 00, Business Identification No.: 27065162, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C. 93708.
  • Roman Majer JUDr., with its registered office at Krakovská 1256/24, Praha 1, 110 00, Business Identification No.: 45417491, no. of certificate of bar association: 3051

c) third parties co-operating with Vodafone on marketing or business issues

  • Millward Brown Czech Republic, s. r. o. office its registered office at Praha 1, Klimentská 10/1207, 110 00 , Business Identification No.: 25782606, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C. 69790
  • Contactel s.r.o., with its registered office at Vinohradská 174, 130 19 Praha 3, Business Identification No: 25733621, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C.65338.
  • InterCom Praha, agentura pro marketing, komunikaci a sponsoring, spol s.r.o., with its registered office at Korunní 31,120 00 Praha 2, Business Identification No.: 48108804, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C. 15924.
  • Proximity Prague s.r.o., with its registered office at Praha 6, Gotthardská 8/28, , Business Identification No.:48582085, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C 17442.
  • SYMBLAZE Praha s.r.o., with its registered office at Praha 4, Na Nivách 1043/16, 140 00, Business Identification No.: 26702703, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C. 88406.
  • Farm CZ s.r.o. with its registred office at Praha 9, Hloubětínská 1, Business Identification No.: 27419304, registred in the Commercial Register maintained with the Prague Municipal Court under the file number C 111523.

d) third parties providing services to the Customer by means of Vodafone´s network

  • Mobivillage SA, a company incorporated in England, whose registered office is at ZAC Saumaty - L’Estaque, 8 rue Jean-Jacques Vernazza 13016 Marseilles, France, Business Identification No.: 433 028 636
  • MAFRA, a.s., with its registered office at Karla Engliše 519/11, 150 00 Praha 5 - Smíchov, Business Identification No.: 45313351, registered in the Commercial Register maintained with the Prague Municipal Court under the file number B 1328.
  • TANGER computersystems s. r. o. , with its registered office at Keltičkova 1298/62, PSČ 710 00, Ostrava, Business Identification No.: 479 75 067, registered in the Commercial Register maintained with the County Court in Ostrava under the file number C 5616.
  • NERIS s. r. o., with its registered office at Opletalova 5, 110 00 Praha 1, Business Identification No.: 257 54 670, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C 67250.
  • RINGIER ČR a.s., with its registered office at U Průhonu 800/13, 170 00 Praha 7, Business Identification No.: 407 66 713, registered in the Commercial Register maintained with the Prague Municipal Court under the file number B 867.
  • iCom Vision s.r.o., with its registered office at Krejčího 2279/6, 180 00 Praha 8, Business Identification No: 265 09 628, registered in the Commercial Register maintained with the Prague Municipal Court under the file number C 86671

e) Vodafone Group Plc companies for the purpose of ensuring technical and administrative support when providing the Services to the Customer

  • VODAFONE GROUP SERVICES LIMITED, a company incorporated in England, whose registered office is at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN, England

f) third parties for the purpose of ensuring technical and administrative support when providing the Services to the Customer

  • IBM Česká republika, spol. s r.o., with its registered office at V Parku 22944, 148 00 Praha 4 Chodov, Business Identification NoIČ: 14890992 , registered in the Commercial Register maintained with the Prague Municipal Court under the file number C 692.
  • Amobee, Inc., with offices at 3 Twin Dolphin Drive Suite 260, Redwood City, CA 94065, United States

And whom else we can hand over your data?

Your personal data can be handed over to other personal data administrators. In such a case, your personal data can be handed over only with your express approval. Thus everything is up to you.

A list of personal data administrators whom your personal data can be handed over is as follows:

Home Credit a.s.

If you decide to buy from us a handset on the instalment plan through a credit provided by Home Credit a.s. (information about the sale on the instalment plan can be find here, we will hand over your data provided to us for the purpose of the credit contract conclusion to Home Credit a.s. You will provide your approval when filing a request for the credit contract conclusion, however before that you will be informed about all facts relating to your personal data handing over.

Data Collection

While you surf the Internet, you can collect and share a large amount of information without even knowing about it. That is, this information is collected and shared for you by cookies, Internet tags or the web beacon.

For example, the URL of the page you have just left is carried over to the new page you open, along with your IP address and current browser version.

If you want, you can set up your browser to notify you whenever it sends cookies, or simply turn off cookies. In this case, however, you have to resign yourself to the fact that some functions will simply no longer work. And what exactly is a cookie, anyway?

It is a part of the information that the website sends to your browser. The page can then remember information about your selections.

So-called “Session Cookies” make up temporary information that improves website navigation. They are erased the moment you turn off your browser or computer.

“Persistent Cookies” are more permanent data placed on your hard drive. They remain there until you erase them. They can store personal information, but only if you agree to it.

The Internet Protocol address, the so-called IP address, is assigned to your computer by your Internet connection provider. Usually it is dynamic. That means that it changes with each connection to the Internet. It is used, for example, in diagnosing problems on the server and for website administration.

Internet tags are smaller than cookies and tell the website server, for example, the IP address and browser type. They can be placed in online ads, where they link the user to a website. They show how many times a given site was opened and what information interested you.