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What changes can I expect when travelling within Europe, starting from June 2017? (I have a postpaid tariff)

  • Starting from 11 June 2017, you can use your tariff in the countries of the European Economic Area (all of them fall within Zone 1) as if you were in the Czech Republic.
  • The European Economic Area includes all member states of the European Union plus Iceland, Liechtenstein and Norway.
List of EEA countries - Zone 1: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican.
What settings are required so that I can use my Czech tariff?
  1. If your roaming is switched off, you just need to switch on either the Roaming for a Day or the World Roaming tariff. Both will allow you to use your tariff in Zone 1 as if you were at home.
  2. Correct settings of your mobile phone and data roaming enabled in the menu.
Where can I check my roaming tariff and make sure that it is switched on?
Log into My Vodafone and go to Abroad (Roaming).
To enter the My Vodafone Self Care, you will need your password.
Check if your roaming is switched on and activate it if it is not.
You can either opt for the World Roaming or the Roaming for a Day tariffs. The selected tariff mainly affects the conditions under which you will use our services in Zone 2 and 3 countries.
How does my Czech tariff work in Zone 1 countries?

Calls and SMS

  • Incoming calls will newly be completely free of charge regardless of your tariff.
  • You can use your free minutes and SMS to all networks to call or send SMS to any Czech number and any number from the Zone 1 countries. For example, with the Red LTE tariff, you don't pay anything extra, and all calls and SMS to any Czech number and any number from the Zone 1 countries are covered in the tariff.
  • If you have free minutes or SMS only to the Vodafone network, you can only call or send SMS within the Czech Republic. In Zone 1 countries, we will charge you for these calls and SMS as if you were calling or sending SMS to other Czech networks.
  • If you use up all your free units to all networks, we will charge you for the calls and SMS exceeding the free units as if you were in the Czech Republic and called or sent SMS to other Czech networks.
  • If your tariff involves free minutes for calls abroad (such as the Red LTE Super and Red LTE Premium), you can use these to call from the Czech Republic to certain countries (just like you used to).
  • The Friends and VPN services cannot be used abroad.

Internet connection

  • You can freely use your data bundle both in the Czech Republic and in Zone 1 countries. It will work the same way. For example, with the Red LTE tariff, you have available 1.5 GB of data that you can use in the Czech Republic and Zone 1 countries.
  • It does not matter whether you use the Roaming for a Day or World Roaming tariff. The connection will work the same with either of them.
How will Roaming for a Day work in Zone 1? Does it pay off?
  • Do not worry, you can keep the Roaming for a Day tariff activated. We will not charge you the daily fee in Zone 1 and you will be automatically using your Czech tariff.
  • In other countries where the Roaming for a Day can be used (Zone World countries), you will be able to use your free units for 24 hours for the fee of CZK 199.
  • In the rest of the world where we do not offer the Roaming for a Day tariff, we will charge you based on the basic World Roaming tariff.
In my tariff, I had free days of Roaming for a Day or free roaming units. Will I be allowed to keep them?

The Red Premium, Red LTE Premium, Business Red Premium, Business Red LTE Premium and Business Red+ tariffs covered a certain amount of daily fees for the Roaming for a Day within Zone Europe.

  • You will now be able to use your tariff in Zone 1 with no roaming fees. This means that gratuitous Roaming for a Day would not make any sense and we are discontinuing it.
  • Our clients using the Red Premium, Red LTE Premium, Business Red Premium and Business Red LTE Premium tariffs will get a new bonus - 7 days of Roaming for a Day in Zone World.

The Business Platinum, Business Europe and Business Red LTE Europe included data or voice free units within Zone 1.

  • Roaming bundles of minutes and data will be terminated on 11th June, 2017.
  • Then you will be able to use your tariff (voice, SMS and data connection) in Zone 1 with no roaming fees.
What happens if I switch on any of the roaming data or voice bundles?
  • If you activate both the World Roaming tariff and the Connect for a Day/for Good from Abroad or some other roaming data package, this package will take priority and we will charge the internet connection based on the active roaming data package. In that case, you are not using your Czech data package in Zone 1.
  • If you decide to go back to the basic settings, wishing to use your Czech tariff in Zone 1, you can just activate the basic tariff ("Connect Abroad") in My Vodafone self care in section Abroad (Roaming) - Connect from Abroad.
  • Roaming bundles with free minutes are utilised first and when the free minutes are all gone, we charge your calls within Zone 1 based on your Czech tariff.
Are you using any minute or data roaming bundles available with World Roaming? We have to cancel these as of 11 June 2017 in accordance with an EU regulation, so that you can call and use your internet connection in Zone 1 as if you were at home. This applies to: Connect for a Day from Abroad, Connect for Good from Abroad, Connect Abroad 100 MB / 300 MB / 1 GB / 3 GB, Calls Abroad 100/300/600 minutes in Zone 1. If you wish to use any of the packages even after 11 June 2017, you can activate it again in My Vodafone.
I have a data SIM card that I use to connect to the internet, can I also use it abroad?
  • A data SIM card allows you to connect to the internet in the Czech Republic. It will not work abroad.
  • Data SIM card is a number that only uses an Internet connection bundle. It has no free voice or SMS units.
  • If you have a shared data SIM card available with Red LTE tariffs or the #jetovtobě tariff, you can connect to the internet even from abroad.
What if I call to countries outside Zone 1?

If you are in Zone 1 and call outside it, this will be charged as a roaming call outside Zone 1. This may happen, for example, if you are in Germany and wish to call to the USA.

  • outgoing call: CZK 7.47 per minute (after 30 seconds, we start charging you per second)
  • SMS: CZK 1.99
  • MMS: CZK 6.20

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