- The PIN (Personal Identification Number) code is intended to protect your SIM Card from unauthorized use. We have set a default PIN 1234 for every SIM Card. We suggest that you change it. No one can ever find the changed PIN, as you enter it right into your telephone.
- The PUK (Personal Unblocking Key) code is a code consisting of 8 digits. It is used to unblock your SIM card when you entered 3 times a wrong PIN code. A card blocked by the PUK code cannot be unblocked; it cannot be used any further and you have to replace it.
Where can I find my PIN and PUK code?
- Log in to My Vodafone and choose the section Services - SIM card and mobile phone.
- To enter the My Vodafone Self Care, you will need your password.
- In the SIM card and mobile phone section, you will see your PIN, PIN2, PUK and PUK2 codes.
- Please note that no one can ever find the changed PIN, as you enter it right into your telephone.
- You can find the PUK code on the little card from which you broke your SIM Card out. Rub off the grey field carefully.
What do I have to do when I have forgotten my PIN or blocked the card by entering incorrect PIN?
- After having entered the PIN code incorrectly three times, the SIM Card gets blocked. When you enter the PUK code, you will unblock the card.
- You have 10 attempts to enter the correct PUK code. After that, the card will be blocked entirely and you will no longer be able to use it.
- After having entered the PUK code, the telephone will ask you to enter a new PIN. We suggest choosing a PIN code other than 1234. Subsequently, you will have to enter the new PIN once more, for verification.