Make your life easier. Create a My Vodafone account to have all your services and accounts conveniently in one place.
We are rolling out e-mail login gradually – currently only a small group of customers can use it, but do not worry, you will soon be able to join them. Just keep an eye on the banners in the Self Care.
As a new feature, it is possible to log in to your My Vodafone Self Care (both web and app) using your e-mail address and a password of your choice. You can then conveniently manage all of your services and accounts in one place – and not just your own, but also those of your family and friends.
You will continue using your existing numerical code to access the Voice and SMS Self Care or for communication with Vodafone (in store, on the customer care line). You can find this code in your Self Care and you can change it at any time.
You will have the numbers of your children, parents or grandparents under control conveniently in one place. Set up mobile data for your children or pay grandma’s bill with just a couple of clicks.
Stop worrying. Hand over administration of company phone numbers to someone else while keeping everything under control in your profile. You can easily add and remove permissions online.
Because it will make your life easier. You can manage the accounts of your grandma, daughter, son, father, brother, your colleague – or anyone you need – and still find everything in one place, in your profile. You can also hand over administration of your number to someone else. Even within your company.
How can I do this? It’s very easy – just send an invitation from your profile to the person’s e-mail address. Once they accept it, you’re all set! Or, when you accept an invitation you’ve received, you become the administrator of that person’s number.
Primarily because you choose your own password. You can now include letters and special symbols in your password (until now, only numerical codes were allowed). If the password contains other symbols than just numbers and is at least 8 characters long, you can be sure it is really strong.
Once the new way of logging into your My Vodafone account is available to you, you will see a special banner after logging into your Self Care. We will gradually be making login by e-mail address available to more customers. If you are really interested in trying out this new function, let us know at https://tam.je/dotaz and we will try to make it happen for you.
You set up your own password when registering your My Vodafone profile. We will never request that you give us the password to your e-mail account and for safety reasons we recommend that you use a different password for your Self Care account.
The e-mail address is only used to log into the application and for My Vodafone Self Care web access. We will only send information regarding your My Vodafone account to this e-mail address. If you choose the same e-mail address you have listed as your contact e-mail, you will keep receiving information just like you are used to.
Right now, the decision is yours. But it brings benefits you will appreciate once you have tried the new method. However, in future we plan on making this the only way of logging in, so why not start taking advantage of the benefits right now?
First, try checking the spam folder in your e-mail inbox. If you cannot find the message, you will have to resubmit the registration form. The SMS verification code remains valid for 7 days, so you can reuse it within this period.
The verification link remains valid for 24 hours. Once it expires, you have to resubmit the registration form. The SMS verification code remains valid for 7 days, so you can reuse it within this period.
Your e-mail address needs to be verified before you can log in. Open your e-mail inbox, find the message we sent to you and verify your e-mail. The verification link is valid for 24 hours. Once it expires, you have to resubmit the registration form.
The verification code expires in 7 days. If it has expired, contact our customer care line by dialling *77 and our team will send you a new confirmation code. You may also generate a new code using the banner after signing in with your number and administrative password.
The e-mail address you have filled in is already in use and cannot be registered for a second time. Log in to your My Vodafone profile using this e-mail address and the password you set up during registration. If you have forgotten your password, you can reset it.
Dial *77 and get in touch with our customer care line. The operator will check whether it is possible to make logging in using your e-mail address available to you. Right now, we are in trial mode and it is not possible to activate this option for all customers.
Your e-mail account and the login details for your Vodafone account are separate. The e-mail address functions as a login name. However, if you suspect someone might be misusing access to your Vodafone Self Care, you can unlink all access privileges.
E-mail login is currently in its early stages, so we still allow logging in using both methods. However, only e-mail access will be available in future. For this reason we recommend you start using your e-mail login exclusively.
Only the Payer and the Administrator can grant access to others. The Administrator can grant access to Payers and Users with respect to the whole Customer Account (CA). The Payer can grant access to individual users.
Neither the profile nor the access will be shared. On the contrary – with this new solution, you will have information about who has access to your account and what privileges they have. If you give your account’s administrator privileges to someone, they will not manage it from your account, but from their own. Of course you can always cancel these access privileges and check access history.
We assume that the User is a single person who uses the respective phone number. Payer access is meant e.g. for company accountants who manage multiple numbers of a given Payer and deal with invoices. In such cases, it may be important to allow for personal substitutability and therefore also for multiple accesses.
Please make sure the e-mail address is correct. You can also only send an invitation after you have confirmed that you are aware of which account management privileges you grant to the third person by giving them access. If you still cannot send the invitation, log out, then log back in and try sending the invitation again. If you need help, dial *77 to get in touch with our customer care line.
Try using a different web browser and make sure you have really confirmed your consent. If the issue persists, dial *77 to get in touch with our customer care line.
Try checking the spam folder in the recipient’s e-mail inbox. On their profile, the sender can also check whether the invitation was actually sent out and whether it is still valid. They can also send the invitation again.
The e-mail invitation expires after 5 days; after it has expired, a new invitation must be sent. Contact your administrator or the payer of the account you were supposed to gain access to (in your family or your company).
Try opening your e-mail inbox in a different browser and permit remote images.
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