UPC billing newly in My Vodafone
Don't worry, it is only the place where you will find your bill that changes.
Both the variable symbol and the payment details remain the same.
Payment methods will not change
You can still pay the way you are used to.
Payment by transfer
You send the payment to our account every month.
Enabling direct debit right from your account will make life easier.
Czech Post service, which combines multiple payments in one place.
What will change?
Payments are made in advance
At UPC, you pay for services at the beginning of the billing period.
They are paid retrospectively
With Vodafone, you pay for services as standard only at the end of the billing period.
We will transfer any overpayment or arrears to you to future Billings.
The first invoice from Vodafone
The first Billing will be waiting for you at the My Vodafone self-service store a few weeks after our technician visits you at your home. The specific date depends on your new billing period.
Billing by e-mail
For added security, we may not always have a verified email address for you. Therefore, after moving to the Vodafone systems, you will find your invoices only in the My Vodafone self-service. We will send you the login details by SMS at the moment the services are transferred to us.
If you want to receive Billings by e-mail, you must first set up this function in your My Vodafone account.I want an electronic billing
Frequently Asked Questions
How do I find out about my bill?
You can find your Bill in electronic form in the My Vodafone self-service section. We will also notify you of the Bill every month by SMS.
If you have a printed statement set up in UPC, you will continue to receive it. The printed Bill is charged according to the current price list.
Due to security on the part of Vodafone, we do not always have a verified e-mail address for you, so after switching to Vodafone systems, you will find your invoices for services only in the My Vodafone self-service. If you want to continue to receive Bills by e-mail, you must first set up this function in My Vodafone.
Can I find payment documents in the mobile application?
In the My Vodafone self-service you will find information on payment by bank transfer and a QR code, with which you can easily make your payment.
What if I get an overpayment or arrears during the transfer?
Any overpayment or arrears that could arise as part of the transfer to Vodafone's systems will be taken into account in the first, and at the latest in the second Bill.
Can I also find my older Bills in My Vodafone?
Yes. In My Vodafone you will find the last 12 invoices for UPC services.
I already have a Vodafone mobile tariff, will I have all services on one invoice?
If you want to have only one invoice for all services, you can apply for it on the Care Line immediately after the second invoice issued by Vodafone.