Transferring exUPC services to Vodafone

Device replacement is completely free. Our technician will take care of it on time according to your time possibilities. We will call you and arrange everything together.

We will inform you about the planned changes well in time by e-mail, SMS, and/or by letter.

We will agree on the date of the technician's visit by phone. You don't have to call anywhere, we will call you.

We will agree on the date of the technician's visit by phone. You don't have to call anywhere, we will call you.

Of course, we will choose the date according to your time possibilities.

And what will the visit itself comprise? The technician will first verify your identity, replace the original device with a new one, verify its functionality, and set up Wi-Fi. If necessary, he will also adjust the cables. At the very end, you will check together that all the services you use are functional and together you will sign a contract for the lease of the new device.

You can easily set up other devices yourself - on the modem you will find a label with preset Wi-Fi login data. Therefore, after installation, you will need to change the login data on all your devices or vice versa, rename the new network and adjust its settings. You can do this easily via the modem administration interface. Before you say goodbye to the technician, they will also give you a leaflet with other important information, such as where you can manage your services or where you can find answers to other questions.

Don't worry, our technicians fully respect the current epidemiological measures and are equipped with protective equipment to ensure maximum protection of our customers' health. We always adapt the PPE to new government regulations.

In order for everything to go smoothly, we will ask for your cooperation as well. It will certainly be enough if only one member of your household deals with our technician and we also welcome it if you use basic PPE. We can do it together. The visit by the technician and the epidemic.

When the device is replaced, the transfer of services to Vodafone will take place. We will inform you about everything in several SMS messages. You should not delete the messages as they contain important information, such as login details to My Vodafone self-service.

When the device was replaced, you received an "order form" with the number of your Vodafone TV or your Internet. This information will be sufficient for your verification when calling 800 77 00 77.

If you used the Horizon GO TV viewing application, you will now use tv.vodafone.cz or the Vodafone TV application after transferring to Vodafone systems.
We will send you the login details by SMS on the day your services are transferred.

You can download the Vodafone TV application for free from the following links:

If you pay for the services you use by standing order, SIPO payment or direct debit, nothing changes for you. The payment details and the variable symbol remain the same.

In My Vodafone self-service, you will find information on payment by bank transfer and also a QR code with which you can easily pay your bills. As soon as we transfer you to Vodafone's systems, your payment options will be expanded by payment at more than 120 of our stores.

Unfortunately, payments via My exUPC will no longer be possible after the transfer to Vodafone. For more information, see here.

By transferring to Vodafone's systems, the Vodafone General Terms and Conditions of 1.10.2020 and/or new conditions of the service, if they change, will apply to you. If you do not agree to the changes, you can cancel the services without any penalty before the change takes place.

We're sorry to hear you're having trouble and we hope you'll find instructions on how to resolve them at the following links.

• Help with internet
• Help with TV