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Vodafone to update its systems next weekend

16. June 2011

During the weekend of 17 to 19 June 2011, Vodafone is going to update its systems. In order to ensure that the update runs properly, the services of the Internet, Mobile, SMS and Voice Self Care will be temporarily suspended. Otherwise, the network will operate as usual, that is, the voice, text and data services will not be affected in any way. The update is to start on Friday at 6 p.m.

During the weekend of 17 to 19 June 2011, Vodafone is going to update its systems. In order to ensure that the update runs properly, the services of the Internet, Mobile, SMS and Voice Self Care will be temporarily suspended. Otherwise, the network will operate as usual, that is, the voice, text and data services will not be affected in any way. The update is to start on Friday at 6 p.m. and finish by Sunday evening.

“We recommend that our customers, when leaving abroad for example, make all service set-ups and activations by Friday noon. Pre-paid Vodafone cards can be recharged at ATMs during the weekend. We are truly sorry for the temporary discomfort and appreciate our customers´ understanding,” says Martin Hořčička, responsible for this project at Vodafone.

Customers who need to block their lost or stolen SIM cards can contact the Customers Service at 800 77 00 77. Other requests will not be possible to deal with during the weekend. Customers are welcome to contact us on Monday 20th June. The Internet, Mobile and SMS Self Care services will be inaccessible the whole weekend.

Pre-paid customers are recommended to top up their credit via ATMs. Transactions made via other channels will be recorded and processed after the scheduled outage is over. To activate a new SIM card, customers are asked to wait until the next week.

During the whole weekend, the Vodafone eShop will take orders as usual, however, they won’t be processed and dispatched until after the outage. Therefore it is necessary to take into account a slight delay in delivery.

The Vodafone Park server will be in full operation the whole weekend.