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OSKAR INTRODUCES NEW-GENERATION VOICE SELF CARE

28. November 2001

After dialing *077, Oskar’s customers may service their accounts with unprecedented speed and convenience Monday November 26th marks the day when customers will be able to take advantage of Oskar’s improved Voice Self-Care. By dialing *077, Oskar’s customers can access their account balance, review payments and activate new services. A redesigned menu structure and new control features make this process faster and more convenient than ever before.  Compared to other account servicing systems, Oskar’s Voice Self Care is beneficial for various reasons. It can be accessed 24 hours a day, 7 days a week and 365 days a year, offering customers complete freedom of time and place.

  • After dialing *077, Oskar’s customers may service their accounts with unprecedented speed and convenience

Monday November 26th marks the day when customers will be able to take advantage of Oskar’s improved Voice Self-Care. By dialing *077, Oskar’s customers can access their account balance, review payments and activate new services. A redesigned menu structure and new control features make this process faster and more convenient than ever before. 

Compared to other account servicing systems, Oskar’s Voice Self Care is beneficial for various reasons. It can be accessed 24 hours a day, 7 days a week and 365 days a year, offering customers complete freedom of time and place. It is as precise as a clock. It will conveniently activate any service upon the customer's request error-free. 

The most important new feature of Voice Self-Care is the menu item, „My Oskar“. To access „My Oskar“ the customer needs to press „1“ from the main menu. Options in this section include „My Account“ and „My Services.“ Once in „My Account“ customers can view their current account balance as-well-as details on their three most recent invoices and applied payments. Current credit balance and airtime expiry dates are also available from this location. When „My Services“ is entered, by using a personal four to six digit password, customers can activate and deactivate services such as Oskamaradi, detailed billing and CLIR (Caller Line Identification Restriction).

Other innovations included in the new Voice Self-Care from Oskar are:

  • Help feature (Available upon pressing the * key anywhere in the My Oskar menu. For example, if customers are listening to their account balance, after pressing *, they will be provided a brief script on what their account balance truly reflects.)
  • A clearly organized menu structure based on input from our customers
  • New, user friendly design as found within Internet Self-Care
  • Customer language selection recall

„Oskar is the only operator in the Czech Republic offering all customers large variety of user friendly options to access our services“, says Oskar Vice President of IS/IT, Customer Care & Direct Delivery Fred Hrenchuk. „The introduction of new generation Voice Self-Care is another step in reinforcing Oskar’s position as the market leader in this area.“

Self-Care options offered by Czech mobile operators

Service  Oskar  Eurotel  Paegas  Notes
Voice Self-Care Yes  Yes  No*  * only for prepaid customers
Internet Self-Care  Yes  No*  Yes  * only for business accounts
Frequently asked questions  Yes  No  No  * "Ask Oskar" at  www.oskarmobil.cz 

Cesky Mobil became the first dual-band (GSM 900/1800) network operator in the Czech Republic after being granted its license in October 1999. It launched commercial operation of its leading edge GSM network on March 1, 2000 under the brand name Oskar. The end of September 2001 saw Oskar with in excess of 680,000 subscribers making it one of the leading, third license operators in Central Europe! At the World Communication Awards in August 2001, Oskar was a nominee for the Best Mobile Operator award.

Through the ClearWave holding, Cesky Mobil a.s. is a member of the telecommunications group of Canadian-based Telesystem International Wireless (TIW). The Company's shares are listed on the Toronto Stock Exchange ("TIW") and NASDAQ ("TIWI").