Integrated management system policy of the company
Vodafone Czech Republic a.s. is part of Vodafone Group Plc, the world’s leading operator providing telecommunications services.
Our goal is to provide high-quality services leading to the satisfaction of customers while fulfilling the obligation to conduct business in accordance with the principles of social responsibility.
We are aware of the importance of customers’ satisfaction with the quality of our provided services and, at the same time, the necessity of taking a considerate approach to the environment and other aspects of corporate responsibility. Therefore, we have established our own integrated system of environmental, corporate responsibility and quality management in accordance with ISO standards and other relevant national programs.
And what is most important for us in this regard?
- customers – their satisfaction is the highest priority
- approach – we approach every customer so that the provided product is delivered and needs are met in the agreed scope, quality and timeframe while keeping the standards of corporate responsibility
- our people – through systematic training and education of our employees, we ensure both improvement of quality and relevant employee trainings as well as prevention of environmental pollution
- our suppliers – through careful selection with regard to quality, environmental impact and social standards, we ensure the improvement of the quality of our offered services and of the company’s conduct in relation to the environment and our neighbourhood
- legally requirements – we manage all of our activities and services so that relevant legal and other ethical requirements and principles are fulfilled
- innovation – continual introduction of new technologies and processes aid the provision of ever higher-quality services, thus reducing the impact on the environment while promoting the innovation of products and services with social and environmental benefits
- openness – toward both our employees and the public and other stakeholders
Prague, 21 November 2011 
